Photos
Elegant Villa 3BR | Concierge Service | Security 24/7
- 3 Bedrooms
- 3 Bathrooms
- 6 Guests
The Home
Carefully crafted with meticulous attention to detail, making comfort and style a top priority, this 3 bedroom home is the perfect compliment to those seeking a peaceful, enriching getaway. Perfect for up to 6 guests, the space is accented with luminous finishes, serene design, a private, luscious garden and a rooftop terrace with a plunge pool providing ultimate sunlight—ideal for abundant living submerged in harmony with nature, all with a touch of luxury
✩ TOP AMENITIES ✩
• 3 bedrooms, 3 full bathrooms + 2 half bathrooms
• Private garden
• Living & dining room
• Fully equipped kitchen
• Private rooftop terrace w/pool + grill
• Unlimited Wifi Access
• Access to a large communal pool
• 24/7 security
• Concierge services
• Special location to disconnect from day-to-day activities, reconnect with yourself & nature
☾ Bedroom layout:
BR 1: King-size bed, full bathroom...
Home Features
Enjoy the comforts of home and beyond with these distinctive features.
Air Conditioning
Heating
Bathtub
Patio/Balcony
Pets Allowed
Building Elevator
Free Parking
Concierge Services
Waterfront
Pool
In-person Check-in
Kids Amenities
All stays include
We believe certain amenities should be standard. Every home comes outfitted with these best-in-class essentials for a worry-free stay.
For digital free stays
We understand that sometimes you seek a truly unplugged experience. Our Tiny Home rentals may not include amenities like TV or Wi-Fi inside the home. Refer to the listing details for available features.
Home Details
Beds & Bath
Review bedroom arrangements to make sure each is right for you. Full and half bathrooms are shown as one total.
Attributes
Patio/Balcony
Free Parking: On-site
Pool: Community
Free Parking: Off-site
Amenities
Stove
Hair Dryer
Microwave
Heating
Dryer In Home
Iron
Smoke Alarm
First Aid Kit
Carbon Monoxide Alarm
Washer In Home
Oven
Dryer On Property
Grill: Charcoal
Air Conditioning: Central
Kids Amenities
Refrigerator
Dishwasher
The Neighborhood
Casa Zen is located within the small Kokoon Pueblo complex, situated in Region 15 — the newest gem in Tulum's expanding district, our villas offer a serene escape with a touch of jungle tranquility while maintaining proximity to the pulse of the town. Only a short 10-minute drive separates you from the renowned beach road, ensuring easy access to Tulum's famed coastline (bumpy unpaved roads are not uncommon in as our small town is now turning into a city) Within a brief 10-minute journey in the opposite direction lies La Veleta, a coveted area brimming with lively restaurants, charming cafes, and pathways weaving through lush jungle landscapes. Equally close is Aldea Zama, granting exclusive access to a vibrant residential enclave. A few minutes further leads you to Tulum Center, the bustling heart of this lively town. Most guests rent a car, scooter, or ATV's
Let’s try that again.
We’re having trouble connecting to Google Maps. Please try refreshing your browser or trying your search again.
Things To Know
Payment & Cancellation - 14 Day Policy
Grace Period:
- Guests may cancel for free provided that: (1) reservation is canceled within 48-hours of reservation confirmation, and (2) reservation was confirmed at least 11 days before scheduled arrival.
Payment Policy:
- 14 days or less prior to arrival: Guests pay 100% at time of reservation.
- More than 14 days before arrival: Guests pay 50% at time of reservation, the remaining 50% will be charged 14 days prior to arrival.
- For guests paying with Points or Cash & Points: 100% of payment of both Cash & Points will be deducted at time of reservation, once booking is verified within 48 hours.
Cancellation Policy:
- 14 days or less prior to arrival: No refund issued, unless ‘Grace Period’ applies.
- More than 14 days before arrival: 100% refund.
House rules
- SuitableForChildren,SuitableForInfants,◘ HOUSE RULES MANUAL
- This is the Property Manager house rules manual. Failure to respect the following points may result in penalties such as the loss of the deposit and/or cancellation of the reservation without the right to a refund.
- SAFE BOX AND ACCESS POINTS
- Safety boxes are provided on the premises for guests to store valuable items such as documents, passports, cash, and jewelry. It's recommended to use these boxes and ensure all access points are locked when leaving the villa. During check-in, guests can set up their PIN for the safety boxes to maintain exclusive access. A fine of USD 50 may apply if doors are left open when guests are not present or sleeping. Neither the company, property, nor staff will be liable for any lost valuables. Guests are responsible for shipping costs if lost items are found. Replacement keys are available for USD 40. Please notify the host promptly if any keys are lost or misplaced.
- CHECK-IN AND CHECK-OUT TIME
- Check-in is at 4:00 pm. Please inform us of your arrival time in advance for a smooth check-in process. Early check-in requests must be approved by our concierge team and may have an additional fee, subject to availability. If early check-in isn't available, you can leave your luggage with our concierge team, but we don't take responsibility for items left before 4 pm.
- Check-out is at 11:00 am. Let us know your departure time in advance for a hassle-free check-out. Late check-out requests are subject to availability and must be approved by our concierge team, with a potential additional fee.
- CLEANING AND MAINTENANCE
- Guests must allow scheduled maintenance and cleaning staff access. Staff will wear company uniforms, and guests should only be granted access to uniformed personnel. Courtesy cleanings include general cleaning of the kitchen, bathrooms, bedrooms, and common areas. Bed linens and towels are changed every third day. Towels are for villa use only and should not be taken elsewhere. Missing towels at checkout will be charged. Stains from dye, bronzer, or other products may incur extra charges. Avoid sitting or lying on furniture with sunscreen, oils, bronzer, or makeup. Using bath towels to remove these products may stain fabrics and result in replacement charges for damage.
- BATHROOMS
- Septic tanks in Tulum and some parts of the Riviera Maya cannot handle constant paper build-up. To avoid any issues, please refrain from flushing toilet paper or any other hygiene product. Dispose of it in the provided trash can. Failure to comply may incur a USD 50 fee for plumbing services. If the issue arises outside normal hours, it will be addressed the next day.
- APPLIANCES AND FURNITURE DAMAGE
- Guests are required to report any damage found or caused during their stay. Failure to report damage may result in fees for repair or replacement. Each guest is responsible for their behavior and any damage to the villa. Owners and staff hold no liability for injuries or harm from the villa or pool's use.
- NO PARTIES/NOISEPOLICY
- Parties are strictly prohibited on the premises. Small gatherings require prior approval from our concierge team. Excessive noise is not permitted after 11:00 pm. Guests must maintain a respectful demeanor towards neighbors, our vendors, and staff. Violations will result in a USD 500 fine, intervention by local authorities, and potential eviction from the property if noise disturbances persist.
- PROHIBITION OF FLAMMABLE ITEMS
- For the safety of all occupants and the preservation of the property, it is imperative to observe the prohibition of all flammable items. This includes but is not limited to candles, fireworks, and any other decorative materials that are combustible. Failure to comply with this directive and subsequently causing damage to the premises will necessitate responsibility for covering the incurred damages.
- SMOKING
- Smoking inside the villa is strictly prohibited. Guests caught smoking will be fined USD 500 for cleaning and deodorizing. Ashtrays are provided outside for smoking. Damage caused by cigarette burns will incur additional charges. Please ensure glass sliding doors are closed while smoking to prevent smoke from entering the villa.
- POOL RULES
- Diving into or running near the pool area is strictly prohibited for safety reasons. Children under 12 must be supervised by an adult while using the pool. Refrain from using the pool while intoxicated. The property is not liable for injuries sustained while using the pool. There's no lifeguard on duty; guests swim at their own risk. Please shower before entering the pool to maintain cleanliness and avoid throwing litter in the pool area to prevent pipe and drainage issues.
- PETS
- No animals are permitted on the property. Guests with pets will be asked to leave immediately and may face additional fees. Exceptions are made for service animals, but guests must inform us before booking and provide documentation. This policy ensures villa cleanliness and hygiene. Guests are responsible for any damages caused by pets, leading to potential extra charges.
- CHILDREN
- Families with children are welcome, but guests are fully responsible for their safety and any property damage caused by minors. We ask all guests to be respectful of neighbors and avoid causing any inconvenience to them.
- ENERGY CONSUMPTION
- Guests are responsible for managing their energy usage at the villa. Please switch off lights, air conditioners, fans, and electronic devices when not in use. To minimize energy consumption and carbon footprint, air conditioning should not be left on when guests are away from the house.
- DECORATION
- Our decoration services include setup, materials, and cleaning. Staff will ensure decorations are placed safely to prevent damage. Bringing your own decorations incurs a $25-$30 USD charge for extra cleaning time, plus additional fees for any resulting damage to the house.
- ILLEGAL ITEMS
- Please respect our policies and adhere to Mexican laws during your stay. Possession and use of drugs and firearms are illegal in Mexico. Non-compliance may result in immediate eviction from the property without a refund.
- UNEXPECTED EVENTS
- Please be aware that Tulum is a developing town and occasional electricity blackouts may occur. While we strive to resolve issues promptly, some situations may be beyond our control. In the event of severe weather or catastrophic occurrences, the company reserves the right to access the property without notice to prepare or mitigate damages. We may also request guests to vacate the property for safety reasons or to protect the house. The company is not liable for power, water, or Wi-Fi outages caused by service provider issues, severe weather, or maintenance beyond our control.
- Thank you for your cooperation and for adhering to our rules. We trust that you will have a pleasant stay at our villa. Should you require any further assistance or have any questions during your time here, please do not hesitate to reach out to our staff.
