About & FAQ

General

What is Homes & Villas by Marriott International?

Homes & Villas by Marriott International is a new vacation rentals brand from Marriott International offering travelers access to entire homes in exceptional destinations in the Americas and Europe. We have partnered with a select set of professional property management companies, each trusted in their markets, to ensure that the curated homes are serviced at a standard expected of Marriott International. As we continue to innovate and bring new travel experiences to our guests, we would like your feedback on how we can improve your experience. If you have suggestions, please email us at HomesandVillas@marriott.com.

How is Homes & Villas by Marriott International different than other vacation rental experiences?

Every property listing within Homes & Villas by Marriott International is reviewed by our hospitality professionals before it is accepted as part of our program.

We have partnerships with professional property management companies who are responsible for verifying that the homes meet Marriott International’s rigorous standards (including design and fire and life-safety) and provide 24/7 support to our guests during their stay. We also strive to make travel easy and stress-free for our guests by offering high speed wi-fi; premium bed linens and fluffy white towels - all expertly laundered; and premium bath amenities. Additionally, staying with Homes & Villas by Marriott International allows our guests to earn and redeem points with Marriott Bonvoy.

Who are our trusted home management companies?

Marriott International works with a select set of professional property managers who operate the short-term home-rentals in each market. The property managers work directly with home-owners to verify that that the homes comply with local regulations and meet Marriott International’s rigorous standards (including design and fire and life-safety. Marriott audits and reviews each property management company before they are permitted to list homes on our platform. Marriott International also reviews each property listing before it appears on our platform. At this time, our trusted home management companies include vacation rental management companies such as Turnkey and current Marriott International owners/franchisees such as Mainsail.

Where are Homes & Villas by Marriott International located?

Homes & Villas by Marriott International are currently in leisure markets in the Americas and Europe. Please visit our Destinations page to find the latest locations.

How often will new cities be added?

Homes & Villas by Marriott International is always looking to expand into new markets. If you have suggestions on where you’d like us to be, send us a note at HomesandVillas@marriott.com.

When will you have reviews of your homes?

Homes & Villas by Marriott International is a new offering which means we do not have reviews from our guests at this time. As more of our guests experience these homes, we will be introducing reviews. However, we would love your feedback to make your experience even better. If you have suggestions, please email us at HomesandVillas@marriott.com.

Can I list my home with Homes & Villas by Marriott International?

We would love to consider your home! Individual homeowners will need to work through one of our approved Property Management Companies, who understand the standards and requirements of our platform. To learn more, please email us at HomesandVillas@marriott.com.

Are any other languages supported besides English on the site?

Currently, our site and support are offered only in English. We plan to add additional languages as we continue to expand our distribution.

Why is there a new site? What happened to TributePortfoliohomes.com?

Tribute Portfolio Homes was a pilot program which has now ended. Homes & Villas by Marriott International is our new and permanent brand in the short-term rental space. We are excited to offer guests more homes in more destinations, while still providing the benefits of Marriott Bonvoy. If you have questions about an existing Tribute Portfolio Homes reservation, please email TributePortfolioHomes@marriott.com.

Why can’t I login with my Marriott.com login?

This functionality currently is not available, but we do plan to offer this in the future.

Booking

What is the minimal lead time for a reservation?

For bookings made with a credit card, you must book at least 3 days in advance of your desired check in date. For point redemption bookings, you must book at least 10 days in advance of your desired check in date.

Can I contact a host without booking a reservation?

On some properties you will see the option to Inquire about a home. In this instance, you will be able to connect with the trusted home management company who acts on behalf of the host and can answer any questions you may have about your stay or property.

Am I booking directly with Marriott International?

Marriott International is curating homes for guests to book on our Homes & Villas by Marriott International platform. Marriott has partners who support the technical site and payments processed, and property management companies who manage the homes on behalf of individual homeowners.

Why do some properties require a rental agreement?

Some homeowners require a rental agreement if the property has unique features that require special care or access. In these instances, the rental agreement will be delivered by the partnering property management company via email after you complete your booking. Please review these agreements carefully for special provisions, including language requiring that the agreement be returned within a specific timeframe in order to maintain reservation.

Why do some property management companies & homes require a security deposit?

In some instances a property management company may require a security deposit to ensure proper care of the home and if so, this will be noted in the home listing. In these cases, our property management company will reach out to you separately via email after booking to collect appropriate security deposit amount and also be responsible for returning security deposit to you following check-out, assuming the home is in appropriate condition.

Why do some property management companies & homes require a liability waiver?

Some property management companies will require a liability waiver for the individual home if a property offers recreational amenities or features such as kayaks, pools, golf carts etc..

Are all taxes included in the price (e.g., VAT)?

Yes, all fees and charges collected will be inclusive of VAT.

How are additional city taxes handled?

In some cities, the government requires additional taxes based upon occupants. In these instances, the estimated tax is calculated using maximum occupancy assumptions and then added into the nightly rate. Following your booking, the property manager will work with you to ensure correct crediting of these tax variances based on the actual occupancy of the property. The specific market nuances include:

  • Barbados: The Room Rate Levy is understood to be 2.5% of the nightly rate, capped at US$10.00 per bedroom per night, therefore you pay whichever is less. This is added to the 7.5% VAT.
  • Anguilla: The proprietor/owner of the rented accommodation collects US$3.00 per night for each room rented from the guest.
  • Tuscany, Italy: The rate for apartments and houses is € 1.50 per person per night, up to a maximum of 7 nights per accommodation (max € 10.50 per person total). Persons under 14 years of age are exempt from paying this local tax.
  • Amalfi Coast, Italy: € 1.50 per guest / per night
  • Rome, Italy: Tourists staying in private apartment are required to pay a daily contribution of € 3.50 per person. The fee applies only for the first 10 day. Exemptions: Persons who are residents of Rome, children up to age 10.
  • Lisbon, Portugal: Tourists staying in private apartments in Lisbon are required to pay a daily contribution of $2.33 per person. The fee applies only for the first 7 days. Exception: children up to 12 years old.
  • Paris, France: Tourists staying in private apartments in Paris are required to pay a daily contribution of $1.02 per person. Exception: children up to 12 years old.

How do I modify a reservation?

You will receive a confirmation email from our professional property managers with contact information to modify or cancel a reservation.

Who can I contact if I have an inquiry about a property?

If you have an inquiry about a particular property, use the inquire button located on the specific property page you are interested in to directly email the property management team who looks after the home.

Why can’t I book some properties online?

A limited number of unique properties require guests to send an inquiry for availability. The professional property managers in charge of these properties will be able to provide availability over your preferred dates as well as answer additional questions about the property.

What if I want to book with an agent / over the phone?

This functionality is not currently available. All bookings must be completed on our site since partial or full payment is required at time of booking. Marriott Bonvoy members must book through our site to ensure they receive loyalty benefits.

What happened to my booking if I booked on the tributeportfoliohomes.com?

How can I book tours and activities?

Payment

When am I going to see a charge for my reservation?

You will be charged at the time of booking based upon the payment and cancellation policy of the home that you booked.

For homes with a cancellation policy of 14, 30 or 60 days prior to your arrival date, if you make your reservation before the cancellation window ends, you will be charged 50% at time of booking and 50% when the cancellation window ends (i.e. at the 14, 30, or 60 day mark). If you make your reservation after the cancellation window has ended, you will be charged 100% at time of booking.

Homes with a 90-day cancellation policy are the most restrictive: If you book before the cancellation window, you will be charged a non-refundable 50% of the total booking amount with the remaining 50% charged 90 days prior to your arrival. If you are booking after the cancellation window ends (i.e. fewer than 90 days before your arrival), you will be charged 100% at time of booking (non-refundable).

Will there be additional fees that I’ll be required to pay after booking?

Additional fees may apply if the property management company requires a security deposit. In some instances, our property management companies may offer optional add-on services such as grocery pre-stock, additional housekeeping, etc. that are charged after booking.

What are the acceptable methods of Payment?

Major credit cards and Marriott Bonvoy points are the current acceptable method of payments.

What happens if my credit card is declined? How would I know?

If your credit card is declined, you will receive an email with instructions to update your form of payment. If you do not take action and provide a new form of payment within 48 hours, your reservation will be cancelled.

Can I call someone if I don’t want to send you my credit card?

The current process only allows for payment on our site.

Payment - Points

Can I use my Marriott Bonvoy points to pay for my stay?

Yes! Marriott Bonvoy members are able to redeem points for home rentals. To book with points, please ensure you include your member account number and associated email address in your reservation. Within 48 hours, your account balance and membership identification will be verified. If all is accurate, the point value associated with your stay will be deducted from your account and your reservation will be confirmed.

Where can I find how many points I have?

You can easily see your account balance by logging into the Marriott Bonvoy site.

Am I able to use both points and cash to pay for one stay?

At this time, you can either pay with credit card or points, but not both.

If I am paying with points, when will I know if I have sufficient points and I have a confirmed reservation?

If you have accurately provided your member number and you have the sufficient point balance for your selected home, you will receive a redemption confirmation email within 48 hours of submitting your reservation.

It is helpful to check your point balance on the Marriott Bonvoy site before booking a home.

What happens if I don’t have enough points to cover the entire cost?

If your account does not have enough points at time of booking, you will receive an email within 48 hours of submitting your reservation requesting you rebook with a different form of payment. Your original reservation request will be cancelled.

Why does it take 48 hours to confirm my booking?

We take security very seriously and want to validate your identity and account information before taking points as payment.

How far out from check in must I book if I am paying with points?

If you are paying with points, you must book your home at least 10 days ahead of your desired check-in date.

If I cancel my reservation will I be able to get my points back?

If you cancel a reservation that was made with points, your points will be returned to you using the same cancellation policies as credit card payments.

How long will it take for my points to be reimbursed to my account?

Depending on the cancellation policy, you may see the points back in your account up to 10 business days after receiving the cancellation verification email.

What if I want to extend my stay?

If you are paying with points, and the property is available, you can purchase additional nights with your credit card. If you would like to extend your stay, reach out to the associated property management company who can provide instructions for booking additional nights on our platform.

Marriott Bonvoy Benefits

How does a Marriott Bonvoy member earn points for booking with Homes & Villas by Marriott International?

A Marriott Bonvoy member can earn points for completing a stay at a property booked through Homes & Villas by Marriott International. A guest must sign up or already be a member and add their member account number at time of booking.

Earning points is subject to separate terms and conditions in addition to the terms and conditions for Homes & Villas by Marriott International. Please consult the Loyalty Program Terms & Conditions for questions about earning points.

How many loyalty points do members earn for booking with Homes & Villas by Marriott International?

Points will be awarded based on a value of 5 points earned per qualifying $1 USD spent. Elite Point bonuses, based on Elite tier, will be awarded in accordance with the Loyalty Program Terms & Conditions (excluding cleaning fees and extra add-ons during stay), though point promotions may apply. Members can see how many points will be earned on the product detail and checkout pages of the experience. These values are subject to change.

How many elite nights do members earn for booking with Homes & Villas by Marriott International?

For each night that is stayed with Homes & Villas by Marriott International, guests will earn 1 elite night toward their account.

When will my loyalty points appear in my account?

Provided that the correct Marriott Bonvoy member number is added upon check-out, points will automatically appear in your Marriott Bonvoy account three to six weeks (21 – 42 days) following the completion of your stay. If for some reason your points do not appear, please complete this form on Marriott.com.

Help With Trip

What is the cancellation policy?

The cancellation policy for the property will be included in your reservation confirmation. You should determine which of the following cancellation policies applies to your reservation. Details about each of the possible cancellation policies are:

14-day Policy:
‘Grace Period’:
  • Guests may cancel for free provided that: (1) reservation is canceled within 48-hours of reservation request, and (2) reservation request was made at least 10 days before arrival.

Cancellation Policy:
  • 14 days or less prior to arrival: No refund issued, unless ‘Grace Period’ applies.
  • More than 14 days before arrival: 100% refund.
  • For guests paying with points: 100% of payment will be deducted at time of reservation, once booking is verified within 48 hours.

30-day Policy:
‘Grace Period’:
  • Guests may cancel for free provided that: (1) reservation is canceled within 48-hours of reservation request, and (2) reservation request was made at least 10 days before arrival.

Cancellation Policy:
  • 30 days or less prior to arrival: No refund issued, unless ‘Grace Period’ applies.
  • More than 30 days before arrival: 100% refund.
  • For guests paying with points: 100% of payment will be deducted at time of reservation, once booking is verified within 48 hours.

60-day Policy:
‘Grace Period’:
  • Guests may cancel for free provided that: (1) reservation is canceled within 48-hours of reservation request, and (2) reservation request was made at least 10 days before arrival.

Cancellation Policy:
  • 60 days or less prior to arrival: No refund issued, unless ‘Grace Period’ applies.
  • More than 60 days before arrival: 100% refund.
  • For guests paying with points: 100% of payment will be deducted at time of reservation, once booking is verified within 48 hours

90-day Policy:
‘Grace Period’:
  • Guests may cancel for free provided that: (1) cancellation is within 48-hours of reservation request, and (2) reservation request was made at least 10 days before arrival.

Cancellation Policy:
  • 90 days or less prior to arrival: No refund issued, unless ‘Grace Period’ applies.
  • More than 90 days before arrival: initial 50% payment is forfeited; the remaining 50% will not be charged.
  • For guests paying with points more than 90 days before arrival: 50% of points taken are forfeited; the remaining 50% will be refunded within 5-10 business days.

What happens if something gets damaged in the home during my stay?

We ask that you take care of the homes as if they were yours, but we know that sometimes, things can happen. If any damages occur during a stay, please report them using the contact details provided at check-in. Property managers assess the state of the home following each stay to make sure that each home is left as wonderful as it was before the stay and will work with each guest to resolve any issues.

What are house rules, what should I know?

House rules are different for each home but often cover quiet hours for specific neighborhoods, what can and cannot be accessed during your stay, and other nuances about the home. These rules will be communicated to you prior to arrival by the professional property manager on site. A copy of the rules will also be available in the home.

What are the check-in and check-out times?

These will vary by property - please review details on the property listing to understand each home’s check-in and check-out times.

What if I need to change my arrival/departure time or length of stay?

For any changes to your travel plans, please contact the relevant property management company. They will work directly with you to accommodate your requests to the best of their abilities.

If I arrive before my check-in time can I drop my bag somewhere?

This varies by home and occupancy. Please contact the appropriate property manager who will try to accommodate your request.

What if I need a receipt for my stay?

If you would like to request a copy of your final charges, please email the property management partner for your home.

How frequently is housekeeping provided?

Professional housekeepers do a full service clean of every property before a new guest arrives. This includes making the bed with fresh linens and providing new bathroom amenities. At some luxury properties, housekeeping is provided throughout the stay; this will be detailed on the home listing. In some instances, mid-stay housekeeping is available for an extra fee, and can be purchased during home booking or requested during your stay through the contact details that were provided to you over email or during check-in.

What comes with every home?

Although Homes & Villas by Marriott International boasts a diverse offering of unique properties, we believe certain fundamentals are necessary for your comfort and convenience. Every home listed on our site is guaranteed to include:
  • 24/7 support
  • High-speed Wi-Fi
  • Television
  • Kitchen essentials (cookware, utensils, microwave)
  • In-unit washer
  • Premium linens and towels
  • Bathroom amenities (toilet paper, shampoo, conditioner, soap)
  • Hair dryer
  • Carbon monoxide and smoke detector
  • Professional cleaning pre- and post- stay

What if I need child-friendly items such as high chairs and travel cribs or extra towels and toiletries?

For any special requests, please check with the relevant property management company using the contact details that were provided to you over email or during check-in.

What happens if we need to change your reservation?

In the unlikely event that we need to change your reservation, we will find an alternative accommodation that you are happy with or provide a full refund.

Contact

Who do I call or email if I have questions about my home or reservation?

For any questions about your home or stay, use the number or email provided in your confirmation email. Your questions will be answered by a professional property manager.

Who do I contact if there are appliance issues with the home during my stay?

For any issues that arise that are related to appliances or matters of the home, you can reach out to the relevant property manager using the contact details that were provided to you over email or during check-in. The property management team will respond to issues as soon as possible.