About Homes & Villas by Marriott International
What is Homes & Villas by Marriott International?
What kind of homes do you list?
How is Homes & Villas by Marriott International different than other home rental experiences?
Who are your home management companies?
How is Homes & Villas by Marriott International different than booking a hotel with Marriott?
Searching & Booking With Us
What are the terms and conditions for the 3-Day Anniversary Sale?
What are the terms and conditions for our Promotions?
How can I search for a place to stay?
When will you have reviews of your homes?
Are any other languages supported besides English on the site?
How do I book on your site?
How far in advance of check-in do I need to make a reservation?
Can I ask a question about a home without making a reservation?
Am I booking directly with Marriott International?
What if I want to book with an agent / over the phone?
Are travel agents commission rates available?
Are government and military rates available?
How can I book tours and activities?
Payments, Pricing & Reservation Requirements
What are the acceptable methods of payment?
What happens if my credit card is declined? How would I know?
Can I call someone if I don’t want to submit my payment online?
When will I be charged for my reservation?
Will there be additional fees that I’ll be required to pay after booking?
Why do some home rentals require a rental agreement?
Why do some home rentals require a liability waiver?
Are all taxes included in the price (e.g., VAT)?
How are additional city taxes handled?
Paying with Marriott Bonvoy Points
Can I use my Marriott Bonvoy points to pay for my stay?
Am I able to use both points and cash to pay for one stay?
How far in advance of check-in must I book if I am paying with points?
Where can I find how many points I have?
How many points do I need to book a home rental?
How do I pay with points?
What happens if I don’t have enough points to cover the entire cost?
Can I Purchase Marriott Bonvoy™ Points to Use Towards My Booking?
Why does it take 48 hours to confirm my points redemption booking?
If I cancel my points redemption reservation, will I be able to get my points back?
How long will it take for my points to be reimbursed to my account?
Reservations and Cancellation
How do I use future stay credits issued due to COVID-19?
How can I look up my reservation on the Homes & Villas by Marriott International website?
How can I cancel my reservation?
Why can’t I see this booking on my Marriott Bonvoy app or Marriott Bonvoy Account?
What is your cancellation policy?
How do I modify dates of a reservation?
What happens if the Home Management Company needs to change your reservation?
Marriott Bonvoy Benefits
How can I earn Marriott Bonvoy points for booking with Homes & Villas by Marriott International?
How many loyalty points do members earn for booking with Homes & Villas by Marriott International?
How many elite nights do members earn for booking with Homes & Villas by Marriott International?
What Marriott Bonvoy programs are Homes & Villas by Marriott International reservations excluded from?
When will my Marriott Bonvoy points appear in my account?
Preparing For Your Trip
What are your cleaning practices during the COVID-19 pandemic?
What comes with every home?
What are the check-in and check-out times?
What if I need to change my arrival/departure time or length of stay?
If I arrive before my check-in time can I drop my bag somewhere?
What if I need a receipt for my stay?
How frequently is housekeeping provided?
What if I need child-friendly items such as highchairs and travel cribs or extra towels and toiletries?
What happens if something gets damaged in the home during my stay?