About & FAQ
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Frequently Asked Questions
What is Homes & Villas by Marriott Bonvoy?
Booking a Home vs. Booking a Hotel
Searching for a Home on Homes & Villas
Booking a Home on Homes & Villas
Getting Ready for Your Trip
Stay Support & Feedback
About Homes & Villas by Marriott Bonvoy
What is Homes & Villas by Marriott Bonvoy?
What kind of homes do you list?
How is Homes & Villas by Marriott Bonvoy different than other home rental experiences?
Who are your home management companies?
How is Homes & Villas by Marriott Bonvoy different than booking a hotel with Marriott?
Searching & Booking With Us
What are the terms and conditions for promotions?
How can I search for a place to stay?
When will you have reviews of your homes?
Are any other languages supported besides English on the site?
Booking
How do I book on your site?
How far in advance of check-in do I need to make a reservation?
Can I ask a question about a home without making a reservation?
Am I booking directly with Marriott Bonvoy?
What if I want to book with an agent / over the phone?
Are travel agents commission rates available?
Are government and military rates available?
How can I book tours and activities?
Payments, Pricing & Reservation Requirements
What are the acceptable methods of payment?
How Do I Make a Reservation using Cash & Points on homesandvillasbymarriott.com?
What happens if my credit card is declined? How would I know?
Can I call someone if I don’t want to submit my payment online?
When will I be charged for my reservation?
Will there be additional fees that I’ll be required to pay after booking?
Why do some home rentals require a rental agreement?
Why do some home rentals require a liability waiver?
Are all taxes included in the price (e.g., VAT)?
How are additional city taxes handled?
Paying with Marriott Bonvoy Points
Can I use my Marriott Bonvoy points to pay for my stay?
Am I able to use both Points and cash to pay for one stay?
How far in advance of check-in must I book if I am paying with points?
Where can I find how many points I have?
How many points do I need to book a home rental?
How do I pay with points?
What happens if I don’t have enough points to cover the entire cost?
Can I Purchase Marriott Bonvoy™ Points to Use Towards My Booking?
If I cancel my points redemption reservation, will I be able to get my points back?
How long will it take for my points to be reimbursed to my account?
Travel Insurance
Does Marriott Offer Travel Insurance?
What benefits may be included in a travel insurance plan?
What are some of the covered reasons for trip cancellation?
How do I purchase travel insurance?
What if I have a pre-existing medical condition?
How do I contact Allianz Global Assistance for 24/7 help?
How can I file a claim?
Have more questions?
Allianz Global Assistance Contact Information
Reservations and Cancellation
How can I look up my reservation on the Homes & Villas by Marriott Bonvoy website?
How can I cancel my reservation?
Why can’t I see this booking on my Marriott Bonvoy app or Marriott Bonvoy Account?
What is your cancellation policy?
How do I modify dates of a reservation?
What happens if the Home Management Company needs to change your reservation?
Marriott Bonvoy Benefits
How can I earn Marriott Bonvoy Points for booking with Homes & Villas by Marriott Bonvoy?
How many loyalty points do members earn for booking with Homes & Villas by Marriott Bonvoy?
How many elite nights do members earn for booking with Homes & Villas by Marriott Bonvoy?
What Marriott Bonvoy programs are Homes & Villas by Marriott Bonvoy reservations excluded from?
When will my Marriott Bonvoy points appear in my account?
Preparing For Your Trip
What are travel restrictions that could impact availability?
What are your cleaning practices during the COVID-19 pandemic?
What comes with every home?
What are the check-in and check-out times?
What if I need to change my arrival/departure time or length of stay?
If I arrive before my check-in time can I drop my bag somewhere?
What if I need a receipt for my stay?
What are house rules?
How frequently is housekeeping provided?
What if I need child-friendly items such as highchairs and travel cribs or extra towels and toiletries?
What happens if something gets damaged in the home during my stay?
Who To Contact
For questions related to a specific home or upcoming stay:
For broken or missing items during your stay:
How can I receive a folio or receipt for my stay?
For other questions:
Can I list my home with Homes & Villas by Marriott Bonvoy?
We’re always adding new features and homes to our site. Be sure to check back often.
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