Help & FAQs

For any questions about your home or stay, use the number or email provided in your pre-arrival communications with the property management company. This is the fastest way to make sure you get what you need.

If you do not have a reservation and would like additional information about a home, use the Contact Property Manager button on the website, located on the home being reviewed.

For any issues that arise that are related to appliances or matters of the home, you can reach out to the property management company using the contact details that provided in your pre-arrival communications or upon arrival at the home. The property manager will work with you to resolve any issues as soon as possible.

To retrieve your receipt/folio, you can use the My Trips feature on the homepage navigation bar. First, sign in and click on 'View Reservation' for the relevant My Trip tile. You can find the Receipt/Folio link at the bottom of the reservation details page. Additionally, you can also use the 'Lookup Reservation' feature on My Trips. Simply enter your reservation number and last name associated with the reservation to access the details page for your receipt/folio.

Homes & Villas by Marriott Bonvoy reservations cannot be located as part of your member’s account on Marriott.com or on the Marriott Bonvoy App as the platform sits on its own website

We would love to consider your home! Individual homeowners will need to sign up with one of our property management companies who understand the standards and requirements of our platform. To be connected with the management companies relevant to your home’s location, contact us.

I am a property management company. How can I list my homes on Homes & Villas by Marriott Bonvoy?

If you are a property management company interested in working with us, please contact us and tell us more about your portfolio.

If you have questions that can’t be answered by the property management company, contact us

Homes & Villas by Marriott Bonvoy is a global home rental offering launched in 2019 by Marriott Bonvoy with a vision to bring Marriott’s 90+ years of hospitality expertise to the home rental market. With a focus only on the premium and luxury tier of rental homes, Marriott works with select property management companies to ensure that every home listed can be serviced at a standard expected of Marriott Bonvoy.

Guests who book with us have access to a unique collection of private homes, from beachfront bungalows, sprawling villas, grand chateaus, cozy cabins, ski chalets, and characterful townhouses, flats, apartments and penthouses. We have castles, too!

Every home is different. Some homes are owned by a frequent traveler or a family that is often away for weeks at a time and welcome guests to stay while they are gone. Others are second homes that are rarely occupied. Rest assured, homeowners’ personal items will be stored away and any storage areas will be marked for private use.

• Highly-Curated Offering: We only work with property management companies offering premium and luxury private home inventory and each home is evaluated – either in person or digitally - before being listed on our site.
• Professionally Managed Homes Only: Standards matter and each property listed on Homes & Villas by Marriott Bonvoy is professionally managed by one of our trusted property managers, who provide guests a professionally cleaned home with 24/7 local support team for assistance while staying at the booked home or villa, high-speed Wi-Fi, premium linens and amenities, and family friendly conveniences upon request.
• Earn & Redeem with Marriott Bonvoy: Marriott Bonvoy members can earn and redeem points all stays with Homes & Villas by Marriott Bonvoy. For more details around loyalty members benefits staying at Homes & Villas by Marriott Bonvoy please review the Marriott Bonvoy Benefits section of this FAQ.

Marriott Bonvoy continuously reviews national, regional and market-specific property management companies and selects companies based on their expertise, compliance with local regulations and service standards for both homeowners and guests. They work directly with homeowners to verify that each home meets Marriott Bonvoy’s standards in quality, safety, design and service.

Many of our guests are accustomed to booking hotel rooms with any of Marriott’s 30 hotel brands. When booking a home through Homes & Villas by Marriott Bonvoy there are key differences to consider, such as varying cancellation policies and amenities. Rest assured that each home has been vetted for safety, security, design and condition, and will be sparkling clean in preparation for your arrival.

Cardmember Exclusive: Unlock 10%
From November 14, 2024 - December 14, 2024
View Terms & Conditions

30K Bonus Points
From October 26 - November 13, 2024.
View Terms & Conditions
  

10% Off Select Ski Homes Rentals Globally
From October 7 - October 25,  2024.
View Terms & Conditions

10% Off Select Home Rentals in Orlando, Florida
From September 21 - October 4, 2024.
View Terms & Conditions

Double Elite Nights Credits

From September 1 - September 20, 2024
View Terms & Conditions

From August 5 - 31, 2024

View Terms & Conditions

Earn 3X Points – Europe  

from July 27, 2024 – August 4, 2024

• A “stay” is defined as four (4) or more consecutive nights spent at the same property in the countries listed below, regardless of check-in and check-out activity. 
• Registration of Marriott Bonvoy Member’s Marriott Bonvoy account is required for this promotion.  Members must register by August 4, 2024. See REGISTER NOW Link on: https://homes-and-villas.marriott.com/en/offers/3XJUL24 
• Stays must be completed at properties located in the following countries participating in this promotion:  Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Malta, Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.  Properties in all other countries and territories are not included in this promotion.  
• Properties in all other countries and territories are not included in this promotion.  
• Registered Marriott Bonvoy Members earn triple base points per qualifying U.S. dollar for each eligible paid stay at a participating home rental booked between July 27, 2024 (12:01 AM EST) – August 4, 2024 (11:59 PM EST) through the Homes & Villas by Marriott Bonvoy website (“HVMB Platform”) for stays completed on or before March 31, 2025. Payment for the stay must be made in cash or credit card. 
• Stays of four (4) or more consecutive nights must be completed during the promotion earning period, beginning August 1, 2024, up to and including nights stayed on or before March 31, 2025. 

• Members earn five (5) base Points for each U.S. dollar, or the currency equivalent, on all Qualifying Charges incurred and paid for by the Member through the HVMB Platform.   
• After the stay is completed, the promotion bonus Points awarded will be equal to the number of base Points earned per stay. Therefore, for each qualifying U.S. dollar spent, 10 total Points will be awarded.   
• Promotion bonus Points are calculated based on 3X base Points earned per stay within the promotion earning period and do not include Elite bonus points also awarded for the stay.   
• Charges that do not qualify for Points include, but are not limited to, taxes, booking fees, cleaning fees, security deposits, and extra add-on services purchased and/or applied to home rentals booked through the HVMB Platform.    
• Home rentals booked through third-party online retailers are ineligible to earn for this promotion.   
• Marriott Participating Brand Residences may be featured on the HVMB Platform: however, they do not participate in the Marriott Bonvoy loyalty program and do not participate in this promotion.  
• Marriott branded hotels, branded residences, and Marriott Executive Apartments are not included/eligible for this promotion. 
• Award redemption stays where Points are redeemed for a portion of, or the entire stay are not eligible for the promotion.  
• Provided that the correct Marriott Bonvoy Membership Account Number is added as part of the booking process, Points will automatically appear in the Member's Account within seventy-two (72) hours following the completion of their stay.  
• Members electing to earn miles are not eligible for this promotion.   
• No points are awarded for cancellation or no-show 
• All Marriott Bonvoy Program Rules apply. See https://www.marriott.com/loyalty/terms/default.mi for more information. 

Earn 2X Points

From July 8 - 26, 2024

• A “stay” is defined as three (3) or more consecutive nights spent at the same property, regardless of check-in and check-out activity. 
• Registration of Marriott Bonvoy Member’s Marriott Bonvoy account is required for this promotion.  Members must register by July 26, 2024. See REGISTER NOW Link on: https://homes-and-villas.marriott.com/en/offers/2XJUL24

• Registered Marriott Bonvoy Members earn double base points per qualifying U.S. dollar for each eligible paid stay at a participating home rental booked between July 8, 2024 (12:01 AM EST) – July 26, 2024 (11:59 PM EST) through the Homes & Villas by Marriott Bonvoy website (“HVMB Platform”). Payment for the stay must be made in cash or credit card. 
• Stays of three (3) or more consecutive nights must be completed during the promotion earning period, beginning July 12, 2024, up to and including nights stayed on or before December 31, 2024. 
• Members earn five (5) base Points for each U.S. dollar, or the currency equivalent, on all Qualifying Charges incurred and paid for by the Member through the HVMB Platform.   
• After the stay is completed, the promotion bonus Points awarded will be equal to the number of base Points earned per stay. Therefore, for each qualifying U.S. dollar spent, 10 total Points will be awarded. 
• Promotion bonus Points are calculated based on 2X base Points earned per stay within the promotion earning period and do not include Elite bonus points also awarded for the stay.   
• Charges that do not qualify for Points include, but are not limited to, taxes, booking fees, cleaning fees, security deposits, and extra add-on services purchased and/or applied to home rentals booked through the HVMB Platform.    
• Home rentals booked through third-party online retailers are ineligible to earn for this promotion.   
• Marriott Participating Brand Residences may be featured on the HVMB Platform: however, they do not participate in the Marriott Bonvoy loyalty program and do not participate in this promotion.  
• Marriott branded hotels, branded residences, and Marriott Executive Apartments are not included/eligible for this promotion. 
• Award redemption stays where Points are redeemed for a portion of, or the entire stay are not eligible for the promotion.  
• Provided that the correct Marriott Bonvoy Membership Account Number is added as part of the booking process, Points will automatically appear in the Member's Account within seventy-two (72) hours following the completion of their stay.  
• Members electing to earn miles are not eligible for this promotion.   
• No points are awarded for cancellation or no-show 
• All Marriott Bonvoy Program Rules apply. See https://www.marriott.com/loyalty/terms/default.mi for more information. 

Earn 3X Points - Caribbean

from June 27- July 7, 2024

• A “stay” is defined as four (4) or more consecutive nights spent at the same property in the countries listed below, regardless of check-in and check-out
• Registration of Marriott Bonvoy Member’s Marriott Bonvoy account is required for this promotion. Members must register by July 7, 2024. See REGISTER NOW Link on: https://homes-and-villas.marriott.com/en/offers/3XJUN24
• Stays must be completed at properties located in the following countries participating in this promotion: Mexico, Costa Rica, Turks and Caicos, Dominican Republic, Barbados, Aruba, Cayman Islands, Curacao, Jamaica, St Barths, US Virgin Islands, British Virgin Islands, Puerto Rico, Grenada, Anguilla, Antigua and Barbuda, Guadeloupe, Martinique, St Vincent and the Grenadines. Properties in all other countries and territories are not included in this promotion.
• Registered Marriott Bonvoy Members earn triple base points per qualifying U.S. dollar for each eligible paid stay at a participating home rental booked between June 27, 2024 (12:01 AM EST) – July 7, 2024 (11:59 PM EST) through the Homes & Villas by Marriott Bonvoy website (“HVMB Platform”) for stays completed on or before March 31, 2025. Payment for the stay must be made in cash or credit card.
• Stays of four (4) or more consecutive nights must be completed during the promotion earning period, beginning July 1, 2024, up to and including nights stayed on or before March 31, 2025.
• Members earn five (5) base Points for each U.S. dollar, or the currency equivalent, on all Qualifying Charges incurred and paid for by the Member through the HVMB Platform. 
• Promotion bonus Points are calculated based on 3X base Points earned per stay within the promotion earning period and do not include Elite bonus points also awarded for the stay.
• Charges that do not qualify for Points include, but are not limited to, taxes, booking fees, cleaning fees, security deposits, and extra add-on services purchased and/or applied to home rentals booked through the HVMB Platform.
• Home rentals booked through third-party online retailers are ineligible to earn for this promotion.  
• Marriott Participating Brand Residences may be featured on the HVMB Platform: however, they do not participate in the Marriott Bonvoy loyalty program and do not participate in this promotion. 
• Marriott branded hotels, branded residences, and Marriott Executive Apartments are not included/eligible for this promotion.
• Award redemption stays where Points are redeemed for a portion of, or the entire stay are not eligible for the promotion.
• Provided that the correct Marriott Bonvoy Membership Account Number is added as part of the booking process, Points will automatically appear in the Member's Account within seventy-two (72) hours following the completion of their stay.
• Members electing to earn miles are not eligible for this promotion.  
• No points are awarded for cancellation or no-show
• All Marriott Bonvoy Program Rules apply. See https://www.marriott.com/loyalty/terms/default.mi for more information.

Earn 5X Points

from June 3- 26, 2024

• A “stay” is defined as five (5) or more consecutive nights spent at the same property, regardless of check-in and check-out
• Registration of Marriott Bonvoy Member’s Marriott Bonvoy account is required for this promotion. Members must register by June 26, 2024. See REGISTER NOW Link on: https://homes-and-villas.marriott.com/en/offers/5XJUN24
• Registered Marriott Bonvoy Members earn 5X base points per qualifying U.S. dollar for each eligible paid stay at a participating home rental booked between June 3, 2024 (12:01 AM EST) – June 26, 2024 (11:59 PM EST) through the Homes & Villas by Marriott Bonvoy website (“HVMB Platform”). Payment for the stay must be made in cash.
• Stays of five (5) or more consecutive nights must be completed during the promotion earning period, beginning June 3, 2024, up to and including nights stayed on or before March 31, 2025.
• Members earn five (5) base Points for each U.S. dollar, or the currency equivalent, on all Qualifying Charges incurred and paid for by the Member through the HVMB Platform. 
• Promotion bonus Points are calculated based on 5X base Points earned per stay within the promotion earning period and do not include Elite bonus points also awarded for the stay.
• Charges that do not qualify for Points include, but are not limited to, taxes, booking fees, cleaning fees, security deposits, and extra add-on services purchased and/or applied to home rentals booked through the HVMB Platform.   
• Home rentals booked through third-party online retailers are ineligible to earn for this promotion.  
• Marriott Participating Brand Residences may be featured on the HVMB Platform: however, they do not participate in the Marriott Bonvoy loyalty program and do not participate in this promotion. 
• Marriott branded hotels, branded residences, and Marriott Executive Apartments are not included/eligible for this promotion.
• Award redemption stays where Points are redeemed for a portion of, or the entire stay are not eligible for the promotion.
• Provided that the correct Marriott Bonvoy Membership Account Number is added as part of the booking process, Points will automatically appear in the Member's Account within seventy-two (72) hours following the completion of their stay. 
• Members electing to earn miles are not eligible for this promotion.  
• No points are awarded for cancellation or no-show
• All Marriott Bonvoy Program Rules apply. See https://www.marriott.com/loyalty/terms/default.mi for more information.

10% Off Participating Home Rentals

from May 25 – June 2, 2024

• A “stay” is defined as two (2) or more consecutive nights spent at the same property, regardless of check-in and check-out activity.
• The 10% discount is available on both cash and Marriott Bonvoy point redemption bookings (excluding Free Night Awards).
•  Registration is not required for this promotion.
• Save 10% per eligible stay at a participating home rental booked between May 25, 2024 (12:01 AM EST) – June 2, 2024 (11:59 PM EST) through the Homes & Villas by Marriott Bonvoy website (“HVMB Platform”).
• Stays of two (2) or more consecutive nights must be completed during the promotion earning period, beginning May 27, 2024, up to and including nights stayed on or before June 30, 2024.
• A select number of homes are excluded from the 10% Off Sale.
• For participating homes, the 10% Off Sale discount will be automatically applied to the nightly rate during the checkout process. Taxes, fees, and any incidental expenses will not be discounted
• Changes to method of payment and any date modifications cannot be processed after the booking is completed. A full cancellation is required. Please review the cancellation policy of your selected home closely prior to booking.
• Members earn five (5) base Points for each U.S. dollar, or the currency equivalent, on all Qualifying Charges incurred and paid for by the Member through the HVMB Platform.
• Charges that do not qualify for Points include, but are not limited to, taxes, booking fees, cleaning fees, security deposits, and extra add-on services purchased and/or applied to home rentals booked through the HVMB Platform.
• Home rentals booked through third-party online retailers are ineligible to receive the 10% discount for this promotion.
• Marriott Participating Brand Residences may be featured on the HVMB Platform: however, they do not participate in the Marriott Bonvoy loyalty program and do not participate in this promotion.
• Marriott branded hotels, branded residences, and Marriott Executive Apartments are not included/eligible for this promotion.
• No points are awarded for cancellation or no-show
• All Marriott Bonvoy Program Rules apply. See https://www.marriott.com/loyalty/terms/default.mi for more information

Earn 50,000 Bonus Points  

• A “stay” is defined as two (2) or more consecutive nights spent at the same property, regardless of check-in and check-out activity.  
• Registration of Marriott Bonvoy Member’s Marriott Bonvoy account is required for this promotion.  Members must register by May 24, 2024. See REGISTER NOW Link on  https://homes-and-villas.marriott.com/en/offers/50KMAY24B   
• Registered Marriott Bonvoy Members earn 50,000 bonus points per eligible paid stay at a participating home rental booked between May 20, 2024 (12:01 AM EST) – May 24, 2024 (11:59 PM EST) through the Homes & Villas by Marriott Bonvoy website (“HVMB Platform”). Payment for stay must be made in cash.      
• Stays of two (2) or more consecutive nights must be completed during the promotion earning period, beginning May 20, 2024, up to and including nights stayed on or before December 31, 2024.  
• A minimum spend for the stay is $2,500 USD (or foreign currency equivalent)    
• Members earn five (5) base Points for each U.S. dollar, or the currency equivalent, on all Qualifying Charges incurred and paid for by the Member through the HVMB Platform.    
• Promotion bonus Points are in addition to the base points and any Elite bonus points earned per stay within the promotion earning period.   

• Charges that do not qualify for Points include, but are not limited to, taxes, booking fees, cleaning fees, security deposits, and extra add-on services purchased and/or applied to home rentals booked through the HVMB Platform.     
• Home rentals booked through third-party online retailers are ineligible to earn for this promotion.    
• Marriott Participating Brand Residences may be featured on the HVMB Platform: however, they do not participate in the Marriott Bonvoy loyalty program and do not participate in this promotion.   
• Marriott branded hotels, branded residences, and Marriott Executive Apartments are not included/eligible for this promotion.  
• Award redemption stays where Points are redeemed for a portion of, or the entire stay are not eligible for the promotion.   
• Provided that the correct Marriott Bonvoy Membership Account Number is added as part of the booking process, Points will automatically appear in the Member's Account three (3) to six (6) weeks (21–42 days) following the completion of their stay.   
• Members electing to earn miles are not eligible for this promotion.    
• No points are awarded for cancellation or no-show  
• Please note your Membership Account Number and the email address that your Account is registered under must be entered correctly at time of booking
• All Marriott Bonvoy Program Rules apply. See https://www.marriott.com/loyalty/terms/default.mi for more information.  

Earn 50,000 Bonus Points  

• A “stay” is defined as two (2) or more consecutive nights spent at the same property, regardless of check-in and check-out activity.  
• This promotion is only available for all Marriott Bonvoy Members with Silver, Gold, Platinum, Titanium or Ambassador Elite status ("Marriott Bonvoy Elite Member")
• Registration of Marriott Bonvoy Member’s Marriott Bonvoy account is required for this promotion.  Members must register by May 10, 2024. See REGISTER NOW Link on  https://homes-and-villas.marriott.com/en/offers/50KMAY24A   
• Registered Marriott Bonvoy Members earn 50,000 bonus points per eligible paid stay at a participating home rental booked between May 6, 2024 (12:01 AM EST) – May 10, 2024 (11:59 PM EST) through the Homes & Villas by Marriott Bonvoy website (“HVMB Platform”). Payment for stay must be made in cash.      
• Stays of two (2) or more consecutive nights must be completed during the promotion earning period, beginning May 6, 2024, up to and including nights stayed on or before December 31, 2024.  
• A minimum spend for the stay is $2,500 USD (or foreign currency equivalent)    

• Members earn five (5) base Points for each U.S. dollar, or the currency equivalent, on all Qualifying Charges incurred and paid for by the Member through the HVMB Platform.    
• Promotion bonus Points are in addition to the base points and any Elite bonus points earned per stay within the promotion earning period.   
• Charges that do not qualify for Points include, but are not limited to, taxes, booking fees, cleaning fees, security deposits, and extra add-on services purchased and/or applied to home rentals booked through the HVMB Platform.     
• Home rentals booked through third-party online retailers are ineligible to earn for this promotion.    
• Marriott Participating Brand Residences may be featured on the HVMB Platform: however, they do not participate in the Marriott Bonvoy loyalty program and do not participate in this promotion.   
• Marriott branded hotels, branded residences, and Marriott Executive Apartments are not included/eligible for this promotion.  
• Award redemption stays where Points are redeemed for a portion of, or the entire stay are not eligible for the promotion.   
• Provided that the correct Marriott Bonvoy Membership Account Number is added as part of the booking process, Points will automatically appear in the Member's Account three (3) to six (6) weeks (21–42 days) following the completion of their stay.   
• Members electing to earn miles are not eligible for this promotion.    
• No points are awarded for cancellation or no-show  
• Please note your Membership Account Number and the email address that your Account is registered under must be entered correctly at time of booking
• All Marriott Bonvoy Program Rules apply. See https://www.marriott.com/loyalty/terms/default.mi for more information.  

Earn 50,000 Bonus Points  

• A “stay” is defined as two (2) or more consecutive nights spent at the same property, regardless of check-in and check-out activity. 
• This promotion is only available for all Marriott Bonvoy Members with Silver, Gold, Platinum, Titanium or Ambassador Elite status ("Marriott Bonvoy Elite Member")
• Registration of Marriott Bonvoy Member’s Marriott Bonvoy account is required for this promotion.  Members must register by May 10, 2024. See REGISTER NOW Link on  https://homes-and-villas.marriott.com/en/offers/50KMAY24A   
• Registered Marriott Bonvoy Members earn 50,000 bonus points per eligible paid stay at a participating home rental booked between May 2, 2024 (12:01 AM EST) – May 10, 2024 (11:59 PM EST) through the Homes & Villas by Marriott Bonvoy website (“HVMB Platform”). Payment for stay must be made in cash.      
• Stays of two (2) or more consecutive nights must be completed during the promotion earning period, beginning May 6, 2024, up to and including nights stayed on or before December 31, 2024.  
• A minimum spend for the stay is $2,500 USD (or foreign currency equivalent)    
• Members earn five (5) base Points for each U.S. dollar, or the currency equivalent, on all Qualifying Charges incurred and paid for by the Member through the HVMB Platform.    
•  Promotion bonus Points are in addition to the base points and any Elite bonus points earned per stay within the promotion earning period.   
•  Charges that do not qualify for Points include, but are not limited to, taxes, booking fees, cleaning fees, security deposits, and extra add-on services purchased and/or applied to home rentals booked through the HVMB Platform.     
• Home rentals booked through third-party online retailers are ineligible to earn for this promotion.    
• Marriott Participating Brand Residences may be featured on the HVMB Platform: however, they do not participate in the Marriott Bonvoy loyalty program and do not participate in this promotion.   
• Marriott branded hotels, branded residences, and Marriott Executive Apartments are not included/eligible for this promotion.  
• Award redemption stays where Points are redeemed for a portion of, or the entire stay are not eligible for the promotion.   
• Provided that the correct Marriott Bonvoy Membership Account Number is added as part of the booking process, Points will automatically appear in the Member's Account three (3) to six (6) weeks (21–42 days) following the completion of their stay.   
• Members electing to earn miles are not eligible for this promotion.    
• No points are awarded for cancellation or no-show  
• Please note your Membership Account Number and the email address that your Account is registered under must be entered correctly at time of booking
• All Marriott Bonvoy Program Rules apply. See https://www.marriott.com/loyalty/terms/default.mi for more information.  

Earn 2X Points

from April 9 – 20, 2024

• A “stay” is defined as three (3) or more consecutive nights spent at the same property, regardless of check-in and check-out activity. 
• Registration of Marriott Bonvoy Member’s Marriott Bonvoy account is required for this promotion.  Members must register by April 20, 2024. See REGISTER NOW Link on: https://homes-and-villas.marriott.com/en/offers/2XAPR24 
• Registered Marriott Bonvoy Members earn double points per eligible paid stay at a participating home rental booked between April 9, 2024 (12:01 AM EST) – April 20, 2024 (11:59 PM EST) through the Homes & Villas by Marriott Bonvoy website (“HVMB Platform”). Payment for stay must be made in cash. 
• Stays of three (3) or more consecutive nights must be completed during the promotion earning period, beginning April 9, 2024, up to and including nights stayed on or before September 30, 2024. 
• Members earn five (5) base Points for each U.S. dollar, or the currency equivalent, on all Qualifying Charges incurred and paid for by the Member through the HVMB Platform.   
• After the stay is completed, the promotion bonus Points awarded will be equal to the number of base Points earned per stay. Therefore, for each qualifying U.S. dollar spent, 10 total Points will be awarded.         
• Promotion bonus Points are calculated based on 2X base Points earned per stay within the promotion earning period and do not include Elite bonus points also awarded for the stay.   
• Charges that do not qualify for Points include, but are not limited to, taxes, booking fees, cleaning fees, security deposits, and extra add-on services purchased and/or applied to home rentals booked through the HVMB Platform.    
• Home rentals booked through third-party online retailers are ineligible to earn for this promotion.   
• Marriott Participating Brand Residences may be featured on the HVMB Platform: however, they do not participate in the Marriott Bonvoy loyalty program and do not participate in this promotion.  
• Marriott branded hotels, branded residences, and Marriott Executive Apartments are not included/eligible for this promotion. 
• Award redemption stays where Points are redeemed for a portion of, or the entire stay are not eligible for the promotion.  
• Provided that the correct Marriott Bonvoy Membership Account Number is added as part of the booking process, Points will automatically appear in the Member's Account three (3) to six (6) weeks (21–42 days) following the completion of their stay.  
• Members electing to earn miles are not eligible for this promotion.   
• No points are awarded for cancellation or no-show 
• All Marriott Bonvoy Program Rules apply. See https://www.marriott.com/loyalty/terms/default.mi for more information. 

Earn 3X Points

from March 9 - 27, 2024

• A "stay" is defined as three (3) or more consecutive nights spent at the same property, regardless of check-in and check-out activity. 
• Registration of Marriott Bonvoy Member's Marriott Bonvoy account is required for this promotion.  Members must register by March 26, 2024. See REGISTER NOW Link on: https://homes-and-villas.marriott.com/en/offers/3XMAR24 
• Registered Marriott Bonvoy Members earn triple points per eligible paid stay at a participating home rental booked between March 9, 2024 (12:01 AM EST) - March 27, 2024 (11:59 PM EST) through the Homes & Villas by Marriott Bonvoy website ("HVMB Platform"). Payment for stay must be made in cash. 
• Stays of three (3) or more consecutive nights must be completed during the promotion earning period, beginning March 9, 2024, up to and including nights stayed on or before May 31, 2024. 
• Members earn five (5) base Points for each U.S. dollar, or the currency equivalent, on all Qualifying Charges incurred and paid for by the Member through the HVMB Platform.   
• Promotion bonus Points are calculated based on 3X base Points earned per stay within the promotion earning period and do not include Elite bonus points also awarded for the stay.   
• Charges that do not qualify for Points include, but are not limited to, taxes, booking fees, cleaning fees, security deposits, and extra add-on services purchased and/or applied to home rentals booked through the HVMB Platform.    
• Home rentals booked through third-party online retailers are ineligible to earn for this promotion.   

• Marriott Participating Brand Residences may be featured on the HVMB Platform: however, they do not participate in the Marriott Bonvoy loyalty program and do not participate in this promotion.  
• Marriott branded hotels, branded residences, and Marriott Executive Apartments are not included/eligible for this promotion. 
• Award redemption stays where Points are redeemed for a portion of, or the entire stay are not eligible for the promotion.  
• Provided that the correct Marriott Bonvoy Membership Account Number is added as part of the booking process, Points will automatically appear in the Member's Account within seventy-two (72) hours following the completion of their stay.  
• Members electing to earn miles are not eligible for this promotion.   
• No points are awarded for cancellation or no-show 
• All Marriott Bonvoy Program Rules apply. See https://www.marriott.com/loyalty/terms/default.mi for more information. 

Earn 10,000 Bonus Points

from February 7 – March 8, 2024

• A “stay” is defined as three (3) or more consecutive nights spent at the same property, regardless of check-in and check-out
• Registration of Marriott Bonvoy Member’s Marriott Bonvoy account is required for this promotion. Members must register by March 8, 2024. See REGISTER NOW Link on  https://homes-and-villas.marriott.com/en/offers/10KFEB24
• Registered Marriott Bonvoy Members earn 10,000 bonus Points per eligible paid stay at a participating home rental booked between February 7, 2024 (12:01 AM EST) – March 8, 2024 (11:59 PM EST) through the Homes & Villas by Marriott Bonvoy website (“HVMB Platform”). Payment for stay must be made in cash.   
• Stays of three (3) or more consecutive nights must be completed during the promotion earning period, beginning February 7, 2024, up to and including nights stayed on or before May 31, 2024.
• A minimum spend for the stay is $1,000 USD (or foreign currency equivalent)
• Members earn five (5) base Points for each U.S. dollar, or the currency equivalent, on all Qualifying Charges incurred and paid for by the Member through the HVMB Platform. 
• Promotion bonus Points are in addition to the base Points and any Elite bonus Points earned per stay within the promotion earning period. 
• Charges that do not qualify for Points include, but are not limited to, taxes, booking fees, cleaning fees, security deposits, and extra add-on services purchased and/or applied to home rentals booked through the HVMB Platform.   
• Home rentals booked through third-party online retailers are ineligible to earn for this promotion.  
• Marriott Participating Brand Residences may be featured on the HVMB Platform: however, they do not participate in the Marriott Bonvoy loyalty program and do not participate in this promotion. 
• Marriott branded hotels, branded residences, and Marriott Executive Apartments are not included/eligible for this promotion.
• Award redemption stays where Points are redeemed for a portion of, or the entire stay are not eligible for the promotion.
• Provided that the correct Marriott Bonvoy Membership Account Number is added as part of the booking process, Points will automatically appear in the Member's Account three (3) to six (6) weeks (21–42 days) following the completion of their stay. 
• Members electing to earn miles are not eligible for this promotion.  
• No points are awarded for cancellation or no-show
• All Marriott Bonvoy Program Rules apply. See https://www.marriott.com/loyalty/terms/default.mi for more information.

Earn 2X Points

from January 2 – 31, 2024

• A “stay” is defined as two (2) or more consecutive nights spent at the same property, regardless of check-in and check-out
• Registration of Marriott Bonvoy Member’s Marriott Bonvoy account is required for this promotion. Members must register by January 31, 2024. See REGISTER NOW Link on:
• Registered Marriott Bonvoy Members earn double points per eligible paid stay at a participating home rental booked between January 2, 2024 (12:01 AM EST) – January 31, 2024 (11:59 PM EST) through the Homes & Villas by Marriott Bonvoy website (“HVMB Platform”). Payment for stay must be made in cash.
• Stays of two (2) or more consecutive nights must be completed during the promotion earning period, beginning January 2, 2024, up to and including nights stayed on or before December 31, 2024.
• Members earn five (5) base Points for each U.S. dollar, or the currency equivalent, on all Qualifying Charges incurred and paid for by the Member through the HVMB Platform. 
• Promotion bonus Points are in addition to the base Points and any Elite bonus Points earned per stay within the promotion earning period. 
• Promotion bonus Points are calculated based on 2X base Points earned per stay within the promotion earning period and do not include Elite bonus points also awarded for the stay.
• Charges that do not qualify for Points include, but are not limited to, taxes, booking fees, cleaning fees, security deposits, and extra add-on services purchased and/or applied to home rentals booked through the HVMB Platform.   
• Home rentals booked through third-party online retailers are ineligible to earn for this promotion.  
• Marriott Participating Brand Residences may be featured on the HVMB Platform: however, they do not participate in the Marriott Bonvoy loyalty program and do not participate in this promotion. 
• Marriott branded hotels, branded residences, and Marriott Executive Apartments are not included/eligible for this promotion.
• Award redemption stays where Points are redeemed for a portion of, or the entire stay are not eligible for the promotion.
• Provided that the correct Marriott Bonvoy Membership Account Number is added as part of the booking process, Points will automatically appear in the Member's Account three (3) to six (6) weeks (21–42 days) following the completion of their stay. 
• Members electing to earn miles are not eligible for this promotion.  
• No points are awarded for cancellation or no-show
• All Marriott Bonvoy Program Rules apply. See https://www.marriott.com/loyalty/terms/default.mi for more information.

Guests can simply search by destination and dates, or browse our global offerings through our Destinations page.

Need some inspiration on where to gather? Explore Curated Collections to find your perfect home rental within a travel theme. Or try a smarter search experience. Powered by AI, we will match your travel preferences to the perfect home rental and destination.

Refine your search with select filters based on your requirements such as number of guests, number of bedrooms, price, pool and more.

You can also save your favorite places in Saved Homes to reference later or share with your family and friends.

Homes & Villas by Marriott Bonvoy is a new offering, which means we do not have reviews from our guests at this time. As more of our guests experience these homes, we will be introducing reviews. However, we would love your feedback. You will receive a survey after your stay that we encourage you to complete to best understand your experience.

Currently, our site and support are offered only in English. We plan to add additional languages as we continue to expand our inventory around the world.

The majority of homes listed on our site can be booked instantly. In some instances, your reservation may be “inquire to book”, or a “non-instant book.” You can learn more about each of these types of bookings below.

*Non-instant Book: *Some of the homes listed on our site are “Non-instant book.” In these instances, you can submit a reservation and payment on our site, and the relevant property manager will confirm the booking with you within 24 hours.

Inquire to Book: Some homeowners would like the opportunity to accept a reservation even if they weren’t originally planning on opening specific dates for reservation. In this case, you’ll see a button on the home listing that says, “Contact Property Manager”. To submit a reservation request, you’ll be asked to enter your requested travel dates and details about your travel plans. The property management company will reach out to the homeowner on your behalf and come back to you with availability and pricing for your stay dates.

For bookings made with a credit card, you must book at least two (2) days in advance of your desired check in date. For bookings made with points, you must book at least three (3) days in advance of your desired check in date.

On some listings, you will see the option to “Contact Property Manager” about a home. In this instance, we will put you in touch with the relevant property management company, and they can answer any questions you may have about the home or your stay.

If a home does not have an “Contact Property Manager” button, please email us to be connected to the relevant property management company.

Marriott Bonvoy curates homes for guests to book on our Homes & Villas by Marriott Bonvoy platform. Marriott has partners who support the technical site and payments processing and works with property management companies who professionally manage home rentals on behalf of individual homeowners.

This functionality is not currently available. All bookings must be completed on our site since partial or full payment is required at time of booking. Marriott Bonvoy members must book through our site to ensure they receive loyalty benefits.

Travel Agent commission rates are currently not available.

Government and military rates are currently not available.

Please check out Marriott Bonvoy’s Tours & Activities for travel experiences available in your destination.

Government Travel Restrictions and Advisories: In advance of your stay and for your awareness, please review the relevant government travel restrictions, quarantine requirements and advisories. Also, you can reach out to the property management company managing your home for more guidance.

Some destinations have temporary policies in place prohibiting short-term home rentals and so you may notice calendars not showing availability on some dates.

In some instances, availability may show despite local market restrictions being in place. This is usually because home rentals can take place for certain categories of guests such as critical workers or essential travelers.

Homes & Villas by Marriott Bonvoy and our property management company partners are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. We have partnered with in-house and outside experts in hygiene and infection prevention, and vacation home rental operations, and alongside our Marriott Cleanliness Council, Homes & Villas by Marriott Bonvoy is elevating our cleaning and safety standards, guided by our 93 years of expertise in hospitality. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and partners.

Specifically, we are focused on 3 key areas:

1. Education – we are partnering with industry leaders to train and equip partners with the latest and best information on disinfection protocols related to COVID-19
2. Enhanced Standards – we have revised our already stringent cleanliness standards to include specifics around proper disinfection using the right protocols and equipment available
3. Equipment – we have partnered with vendors to provide access to state-of-the-art equipment for our partners as they take care of cleaning their properties to our enhanced standards of cleanliness

Although Homes & Villas by Marriott Bonvoy boasts a diverse offering of unique properties, we believe certain fundamentals are necessary for your comfort and convenience. Every home listed on our site is guaranteed to include:

• 24/7 support
• High-speed Wi-Fi
• Television
• Kitchen essentials (cookware, utensils, microwave)
• In-unit washer
• Premium linens and towels
• Bathroom amenities (toilet paper, shampoo, conditioner, soap start-up kit)
• Hair dryer
• Smoke detectors and carbon monoxide detectors where fuel-burning appliances are present
• Professional cleaning pre- and post- stay

These will vary by home. Please review details on the listing page to understand each home’s check-in and check-out times.

For any changes to your travel plans, please contact the relevant property management company. They will work directly with you to accommodate your requests to the best of their abilities.

This varies by home and occupancy. Please contact the appropriate property management company who will try to accommodate your request.

If you would like to request a copy of your final charges, contact us. Please include the reservation confirmation number (begins with the letter M or H) and the name the reservation was made under in your email.

House rules are different for each home but often cover quiet hours for specific neighborhoods, what can and cannot be accessed during your stay, and other nuances about the home. These rules will be communicated to you prior to arrival by the property management company that looks after the home. A copy of the rules will also be available in the home.

Professional housekeepers do a full service clean of every home before a new guest arrives. This includes making the bed with fresh linens and providing new bathroom amenities. At some luxury properties, housekeeping is provided throughout the stay; this will be detailed on the home listing. In some instances, mid-stay housekeeping is available for an extra fee, and can be purchased during home booking or requested during your stay through the contact details that were provided to you over email or during check-in.

For any special requests, please check with the relevant property management company using the contact details that were provided to you over email or during check-in.

We ask that you take care of the homes as if they were yours, but we know that sometimes, things can happen. If any damages occur during a stay, please report them to the property management company using the contact details provided in-home. The management company will also assess each home following every stay and will work with you to resolve any issues.

Major credit cards and Marriott Bonvoy points are the current acceptable method of payments.

Marriott Bonvoy Free Night Certificates or gift cards are not accepted.

Important: The Cash & Points Payment at Homes & Villas by Marriott Bonvoy (“Cash & Points Payment at HVMI”) varies from what you may experience booking using Cash + Points Awards for Marriott Bonvoy participating hotels on Marriott.com. Please read below to understand the Cash & Points Payment at HVMI.

Note: Marriott Bonvoy Members using the Cash & Points Payment at HVMI will earn Marriott Bonvoy Points on the cash portion, excluding booking fees, taxes, cleaning fees and extra add-ons during stay, of their payment once the stay has been completed. Members are also eligible to earn Elite Night Credit when using Cash & Points Payment at HVMI.
Marriott Bonvoy® Members have the flexibility to combine cash and Marriott Bonvoy® Points to make a reservation on homesandvillasbymarriott.com using the following steps:

• Ensure that you are signed into your Marriott Bonvoy Member Account on homesandvillasbymarriott.com.
• Enter the desired destination and dates in the search bar. Select an available home that you would like to book.
• Once you are on the individual home listing page, you will see the nightly rate, taxes, and fees associated with your selected dates in the rate card. Select Cash & Points under ‘How To Pay’.
• Use the two fields for # of Points and Cash Total to decide on the combination of Cash & Points that you would like to use as payment for your stay. There are no fixed amounts of either cash or Points that you must use, although at least 1,000 Points must be used for the Cash & Points payment option. Reminder: You cannot use more Points than you currently hold in your Marriott Bonvoy Member Account.
• Click Pay With Cash & Points and you will be taken to the next page to review your home details and prepare to book the home.

Note: For guests paying with Cash & Points: 100% of payment of both Cash & Points will be deducted at time of reservation.

At this time Marriott Gift Cards and Marriott Bonvoy Free Night Awards are not accepted when booking through Homes & Villas by Marriott Bonvoy and cannot be used for payment in any booking, including those using the Cash & Points Payment at HVMI.

Cash & Points Payment at HVMI is subject to modification, cancellation or limitation at any time without notice at the discretion of the Loyalty Program.

Can I change my method of payment after booking?No, this functionality is not currently available. Please be sure to use a form of payment to secure your reservation that will be valid until after you complete your stay.

If you book with a credit card and we are not able to collect your second deposit for your stay, you will be emailed a link to submit payment within 72 hours. If payment is not received within 72 hours, your reservation will be cancelled.

Can I pay for the entire cost of my home reservation in one payment or before second half is due?
This is dependent on the home’s payment & cancellation policy. Please review those policies in the Reservations & Cancellation section below and be sure to check the individual property listing to see which applies to your home.

How do I pay for additional services i.e. pet fee, cart passes, pool fees?
Should you request any services or add-ons that require ancillary fees or charges, these charges will be handled by the property management company after your reservation has been confirmed.

Our site currently only allows for online payment.

You will either be charged the full amount when you book or have the amount split into two payments depending upon the payment and cancellation policy of your selected home.

14 / 30 / 60-day cancellation homes:

• For reservations made outside of the cancellation window, (e.g. more than 30 days out for a 30-day cancellation policy home), you will be charged 50% of the total amount at time of booking.
• The remaining 50% will be charged at either 14, 30 or 60 days prior to your arrival date, depending on which policy your home follows.
• For reservations made inside the cancellation window, (e.g. less than 30 days out for a 30-day cancellation policy home) you will be charged 100% at the time of booking.

Note: For guests paying with Points or Cash & Points: 100% of payment will be deducted at time of reservation.

90-day cancellation homes:

• For reservations made more than 90 days prior to arrival, you will be charged 50% of the total amount at time of booking. This is non-refundable.
• The remaining 50% will be charged 90 days prior to your arrival.
• For reservations made 90 days or less prior to arrival, you will be charged 100% at time of booking. This is non-refundable.

Note: For guests paying with Points or Cash & Points: 100% of payment will be deducted at time of reservation.

See our cancellation section for more details on each policy.

In some instances, a security deposit may be required to ensure proper care of the home and, if so, this will be noted in the “House Rules” section of the home listing. In these cases, the property management company who looks after the home will reach out to you via email after booking to collect the appropriate security deposit amount. They will also be responsible for returning the security deposit to you following check-out, assuming the home is in the appropriate condition.

Based on your home’s location, your property management company may offer add-on services such as grocery pre-stock, additional housekeeping, etc. that can be charged separately after booking.

In some cities, the government requires additional taxes based upon the number of occupants staying in the property. In some cases, this tax is collected at the time of arrival, which will be indicated on the home’s description page. 

Some homes require a Security Deposit.  If the home you are renting requires a Security Deposit, it will be collected either at the time of booking or by the property management company after the reservation is confirmed.

If the Security Deposit is collected at the time of booking, it will be itemized separately along with the nightly rate, fees, and taxes during the booking process.  A Security Deposit collected at time of booking will be automatically refunded 7 days after departure if there are no claims of damages.

If the Security Deposit is collected by the property management company after the reservation is confirmed, the property management company will be responsible for returning the security deposit to you following check-out, assuming the home is in the appropriate condition.  Specifics on the Security Deposit collected by the property management company are detailed in the property description page of the home.

Some homeowners require a rental agreement if the home has unique features that require special care or access. In these instances, the property management company that professionally manages the home rental will send the agreement via email after you complete your booking. Please review these agreements carefully for special provisions, including language requiring that the agreement be returned within a specific timeframe in order to maintain your reservation.

Some property management companies may require a liability waiver if a home rental offers recreational amenities or features such as kayaks, pools, golf carts etc.

Yes, all fees and charges collected will be inclusive of VAT.

Yes! Marriott Bonvoy members are able to redeem points for home rentals.

To book a stay using Points, please sign into the Homes & Villas by Marriott Bonvoy website with your Marriott Bonvoy Account login information. If your Marriott Bonvoy Membership Account has sufficient Points available to secure the booking, the “Use Points” option will be available. If the total value of the stay is higher than the current Points balance in your Marriott Bonvoy Membership Account, the “Use Points” option will not be available. However, you may be able to use a combination of Cash & Points for payment if you have a positive Points balance in your Marriott Bonvoy Membership Account. Please see the “How Do I Make a Reservation using Cash & Points on homesandvillasbymarriott.com?” question for further details.

Yes, you can enjoy the flexibility of booking using the Cash & Points payment option. Please see the “How Do I Make a Reservation using Cash & Points on homesandvillasbymarriott.com?” question for further details.

If you are paying with points, you must book your home at least three (3) days ahead of your desired check-in date.

When you sign in to the Homes & Villas by Marriott Bonvoy website, you are able to see the available Marriott Bonvoy points you have in your account. Simply click on your profile on the upper right-hand corner of the page.

You can also review your account balance by logging into the Marriott Bonvoy site

To see the amount of points required to book a home rental, search a destination and dates and select the “Show in Marriott Bonvoy Points” tick box on the search results page. Alternatively, on most listings, you can “Choose Your Dates” and the “Total Amount Shown” will display both the cash amount and the equivalent number of points required to book.Please note the initial value displayed is the starting rate. After you click on the home, the final rate for the specific dates will be displayed.

On some listings, you will only see the “Contact Property Manager” option and will need to submit a short form with your preferred check-in and check-out dates. In this instance, we will put you in touch with the property management company in charge of the home, and they will be able to confirm availability as well as answer additional questions about the home or your stay, including the number of points required to book.

First sign in to the Homes & Villas by Marriott Bonvoy website with your Marriott Bonvoy log in information. Once you “Choose Your Dates” on a listing, select “Use Points”. Your account balance and membership identification will be available for review.Once you have logged into your Marriott Bonvoy account you can proceed as normal to select your destination and travel dates.

On some listings, you will only see the “Contact Property Manager” option and will need to submit a short form with your preferred check-in and check-out dates. In this instance, we will put you in touch with the property management company in charge of the home rental, and they will be able to confirm availability as well as answer additional questions about the home or your stay, including the number of points required to book.

If you have not signed in to the Homes & Villas by Marriott Bonvoy website or if you do not have sufficient Marriott Bonvoy points to secure the reservation, you will not see the “Use Points” button. The “Use Points” button will only be displayed for booking options where you have enough points available.

Yes, you can purchase Marriott Bonvoy™ Points online, in increments of 1,000 points to redeem for stays, unforgettable experiences and more.
To learn more, click to access the Buy Points Page.
If you are interested in gifting points, click to view the Gift Points page.

• You may earn One Marriott Bonvoy™ Point per $1.00 USD spent on Points Purchases if you use your Marriott Bonvoy™ or The Ritz-Carlton™ Credit Card.
• Points purchases will be processed up to seven (7) business days after purchase. Please contact Marriott Customer Support between seven (7) and (14) business days after purchase to ensure timely resolution.
• Point Purchases are considered Qualifying Activity.
• Available to Members in good standing per Marriott Bonvoy™ Terms & Conditions.
• Purchased and Gifted Points are Non-Refundable once ordered.

If you cancel a reservation that was made with points, your points will be returned to you using the same cancellation policies as credit card payments.

Depending on the cancellation policy, you may see the points back in your account up to 10 business days after receiving the cancellation verification email.

Homes & Villas by Marriott Bonvoy is proud to provide Guests with the opportunity to protect their trips with Allianz Travel Insurance, which can provide reimbursement for prepaid, non-refundable trip costs if you need to cancel your trip due to a covered illness, injury, and more. After completing a Reservation on our website, you will be given the opportunity to purchase Travel Insurance directly through Allianz Global Assistance. See below to learn more.

Travel Insurance

Just like you have car and homeowners insurance to protect your investments, Allianz Travel Insurance can keep your travel budget safe from the unexpected—giving you peace of mind throughout your entire trip.

• Trip Interruption Protection

  Provides reimbursement for the unused, non-refundable portions of your trip if it is interrupted due to a covered illness, injury, and more. This can also reimburse additional transportation expenses needed for your early return home or additional home rental nights if you and your party need to quarantine.

• Trip Cancellation Protection

  Provides reimbursement for prepaid, non-refundable home rental reservations, plane tickets and change fees, activity costs, and other travel expenses if you need to cancel your trip due to a covered illness, injury, and more.

• Emergency Medical and Dental

  Provides reimbursement for expenses related to covered emergency medical or dental care that are incurred on your trip, like if you break your ankle or throw out your back.

• Baggage and Personal Belongings Protection

  Provides reimbursement if your personal items are lost, stolen or damaged at any time during your trip. Reimbursable items may include suitcases, cell phones, purses and wallets, and more.

• 4-Hour Assistance

  Help is just a phone call away. A team of multilingual problem solvers is available to help you with medical and other travel-related emergencies. Services can include providing destination information, arranging roadside assistance, and making transportation arrangements.

• Concierge Services

  Enjoy having your very own personal assistance that is only a phone call away. An award-winning team of travel experts is available to help with experience enhancements like finding tickets to shows, making Hotel Reservations, and booking tee times.

Please Note:

• Benefits and coverage may vary based on ticket or trip type, route, or other factors.
• A list of benefits, and the applicable terms, conditions, and exclusions is available for review via weblink prior to purchase and through the confirmation email.

• Covered illness, injury, death
• Legal proceeding
• Pregnancy after booking
• Loss of accommodation
• Destination uninhabitable
• Legal separation/divorce
• Home uninhabitable
• Traffic accident
• Terrorism
• Military duty
• Birth of family member
• Canceled tour
• Mandatory evacuation
• Employment transfer
• Quarantine

As of November 1st, 2022, on the Homes & Villas by Marriott Bonvoy website, you can simply select travel insurance on the payment page when booking your home rental Stay — it’s the easiest and often the most affordable way to protect your trip. If you declined the travel insurance offer while booking your Stay, you can still protect your trip online or call Allianz Global Assistance at 1 (888) 897-2661.

Allianz Travel Insurance plans can protect you from losses due to a pre-existing medical condition if you meet the following requirements:

• Travel insurance is purchased within 14 days of booking your Stay.
• You are a U.S. resident when the insurance is purchased
• You are medically able to travel when the insurance was purchased.

If you do not meet all of these requirements, you can still purchase insurance. But you will not be protected from any loss due to a pre-existing medical condition.

Your Allianz Travel Insurance plan includes assistance services that can help you solve travel-related problems on the go, from reporting lost baggage to locating emergency medical treatment. Wherever you’re traveling, Allianz Global Assistance’s team of travel experts is available to help.

• Within the United States, Canada, Puerto Rico and the U.S. Virgin Islands, call toll free at 1 (888) 897-2661.
• Outside the United States, you may incur charges when calling from a mobile phone. To avoid incurring charges from your carrier, you may call collect from a landline telephone by dialing 0170 and giving the international operator the number 1 (804) 281-5700 to be connected to Allianz Global Assistance

For your convenience, you can file a claim and check its status using Allianz Global Assistance’s online claim management portal or their free TravelSmart™ app. If you need help at any point during the claims process, you can always contact their award-winning assistance team at 1 (888) 897-2661.

Visit our Frequently Asked Questions at eTravelProtection.com/marriott/FAQ

Need additional assistance? Here’s Allianz Global Assistance’s contact information. Phone Number: Toll free 1 (888) 897-2661 in the US (Country Code 001) Hours of Operation: 24 hours a day / 7 days a week.

Use the Lookup Reservation function on our homepage to find your reservation number. You will need your reservation number, check-in date and the last name and email associated with the reservation.

Homes & Villas by Marriott Bonvoy reservations cannot be located as part of your member’s account on Marriott.com or on the Marriott Bonvoy App as the platform sits on its own website

Reservations can be canceled on the Homes & Villas website using the Lookup Reservation function.

Please use the Reservation Confirmation number that begins with the letter ‘M or H’ followed by a series of numbers, and prior to cancelling, please carefully review the cancellation policy for your reservation. If you have any trouble, please contact the relevant property management company introduced to you at the time of booking to assist in processing your cancellation.

At this time, we are not able to show Homes & Villas by Marriott Bonvoy bookings in the Marriott Bonvoy app or Marriott Bonvoy Account. We award points earned and deduct points for redemptions using an offline process. If you have a question about your points earned or redeemed with us, please contact us.

The cancellation policy for each home rental is displayed on the listing page and will also be included in your reservation confirmation email. You should determine which of the following cancellation policies applies to your reservation.

Homes & Villas by Marriott Bonvoy cancellation policies are very different than hotel cancellation policies and must be reviewed carefully as part of the booking process.

Refunds are not granted if requested past the established cancellation window.

Existing Marriott Bonvoy Elite member benefits such as same day cancellation do not apply to Homes & Villas by Marriott Bonvoy reservations.

14-day Policy:

30-day Policy:

60-day Policy:

90-day Policy:

At this time you cannot modify dates of your reservation once booked.
If the last day to cancel the reservation has not passed and the cancellation policy for the home booked is not a 90-day policy:

• Cancel the current reservation and rebook for the new date. Please note that rates are dynamic, and we are unable to guarantee the same rates as originally booked. Availability can also change as homes are also available on other short-term rental websites. After canceling the reservation, you may contact the property management company to request for the home to be released back into the system to expedite the process. Please be advised that there will be a delay from the moment the home is once again available on the Homes & Villas by Marriott Bonvoy website.

In the unlikely event that they need to change your reservation, they will find an alternative accommodation that you are happy with or provide a full refund.

You can earn Marriott Bonvoy Points for completing a stay at a home booked through Homes & Villas by Marriott Bonvoy. You must sign up or already be a member and add your Membership Account Number at time of booking.

Please note your Membership Account Number and the email address that your Account is registered under must be entered correctly at time of booking. The name used in your reservation must match the name used in your Marriott Bonvoy Membership Account.

The same home may be listed on multiple websites, but in order to earn Marriott Bonvoy Points, you must have completed a stay that you booked with your Membership Account Number through Homes & Villas by Marriott Bonvoy.

When paying for a reservation through Homes & Villas by Marriott Bonvoy using Cash & Points, Marriott Bonvoy Members will earn Marriott Bonvoy Points on the cash portion of their payment once the stay has been completed.

Earning Points is subject to the Loyalty Program terms and conditions in addition to the terms and conditions for Homes & Villas by Marriott Bonvoy. Please consult the Loyalty Program Terms & Conditions for more information about earning Points.

Points will be awarded based on the same criteria as Marriott’s long stay hotel brands at a value of 5 points earned per qualifying $1 USD spent, excluding booking fees, taxes, cleaning fees and extra add-ons during stay. A member may earn points for up to 3 homes in the same city with the same check-in and checkout dates, provided they stay in 1 home and pay for all 3.
Elite Point bonuses, based on Elite tier, will be awarded in accordance with the Loyalty Program Terms & Conditions, though point promotions may apply. These values are subject to change.

• Member: Base 5 points per eligible dollar only, no elite bonus applied
• Silver Elite: Base 5 points per eligible dollar plus 10% bonus
• Gold Elite: Base 5 points per eligible dollar plus 25% bonus
• Platinum Elite: Base 5 points per eligible dollar plus 50% bonus
• Titanium Elite: Base 5 points per eligible dollar plus 75% bonus
• Ambassador: Base 5 points per eligible dollar plus 75% bonus

Eligible members receive additional points as Elite Welcome Gift:

• Ambassador Elite, Titanium Elite, Platinum Elite: 1000 points
• Gold Elite: 500 points

Marriott Co-Branded Credit Card spend bonus points will be posted in your Marriott Bonvoy account at the same time as earned points/nights.

No other person except the Marriott Bonvoy member who booked may earn points/miles on Qualifying Charges and Elite Night Credit on Qualifying Nights for his/her membership account. Points/miles and Elite Night Credits for a home shared by two (2) or more members will only be awarded to the one (1) member who made the booking.

For each night that is stayed with Homes & Villas by Marriott Bonvoy, members will earn 1 Elite Night Credit toward their account based on the same criteria as Marriott’s long stay hotel brands.

• Promotional nights count toward annual elite status
• Promotional nights do not count toward lifetime status
• Homes & Villas by Marriott Bonvoy Elite Night Credits are posted as Bonus Nights/Promotional, on the Marriott Bonvoy account.

Please note that Homes & Villas by Marriott Bonvoy has limited participation in the Loyalty Program as outlined in our Terms of Service. Members who book through the Homes & Villas by Marriott Bonvoy website are subject in all respects to the Loyalty Program Rules and the Homes & Villas by Marriott Bonvoy Terms of Service.

Marriott Bonvoy benefits that Homes & Villas by Marriott Bonvoy bookings are exempt from include:

• Free Night Awards
• Cash + Points Awards
• PointSaversTM Awards
• Stay for 5, Pay for 4 Awards
• Upgrade Awards
• Suite Night Awards
• Instant Redemption Awards
• Look No Further Best Rate Guarantee
• Member Rates
• Miles Earning
• No Blackout Dates
• 48-hour Guaranteed Availability
• Late check-out and/or early check-in
• Same day cancellation
• Your24TM
• Gifted Reservations

See the Marriott Bonvoy Terms & Conditions for additional details.

Provided that the correct Marriott Bonvoy member number is added as part of the booking process, points will automatically appear in your Marriott Bonvoy account within 72 hours following the completion of your stay. Homes & Villas by Marriott Bonvoy Elite Night Credits are posted as Bonus Nights/Promotional, on the Marriott Bonvoy account.

Marriott Co-Branded Credit Card spend bonus points will be posted in your Marriott Bonvoy account at the same time.

If for some reason your points do not appear, contact us.