About & FAQ

About Homes & Villas by Marriott International

What is Homes & Villas by Marriott International?

What kind of homes do you list?

How is Homes & Villas by Marriott International different than other home rental experiences?

Who are your home management companies?

Searching & Booking With Us

What are the terms and conditions for our Last Minute Stays promotion?

What are the terms and conditions for our Stay Awhile promotion?

What are the terms and conditions for our 12 Weeks of Summer Sale?

Why can’t I login with my Marriott.com login?

How can I search for a place to stay?

How often will new destinations be added?

When will you have reviews of your homes?

Are any other languages supported besides English on the site?

What happened to TributePortfoliohomes.com?

Booking

How do I book on your site?

How far in advance of check-in do I need to make a reservation?

Can I ask a question about a home without making a reservation?

Am I booking directly with Marriott International?

What if I want to book with an agent / over the phone?

Are travel agents commission rates available?

Are government and military rates available?

How can I book tours and activities?

Payments, Pricing & Reservation Requirements

What are the acceptable methods of payment?

What happens if my credit card is declined? How would I know?

Can I call someone if I don’t want to submit my payment online?

When will I be charged for my reservation?

Will there be additional fees that I’ll be required to pay after booking?

Why do some home rentals require a rental agreement?

Why do some home rentals require a liability waiver?

Are all taxes included in the price (e.g., VAT)?

How are additional city taxes handled?

Paying with Bonvoy Points

Can I use my Marriott Bonvoy points to pay for my stay?

Am I able to use both points and cash to pay for one stay?

How far in advance of check-in must I book if I am paying with points?

Where can I find how many points I have?

How many points do I need to book a home rental?

How do I pay with points?

What happens if I don’t have enough points to cover the entire cost?

What do I do if my points reservation was rejected/cancelled?

Why does it take 48 hours to confirm my points redemption booking?

If I cancel my points redemption reservation, will I be able to get my points back?

How long will it take for my points to be reimbursed to my account?

What if I want to extend my stay?

Reservations and Cancellation

How do I use future stay credits issued due to COVID-19?

How can I look up my reservation on the Homes & Villas website?

How can cancel my reservation?

Why can’t I see this booking on my Marriott Bonvoy app?

How do I cancel a reservation?

What is your cancellation policy?

How do I modify dates of a reservation?

What happens if Homes & Villas needs to change your reservation?

Marriott Bonvoy Benefits

How can I earn Marriott Bonvoy points for booking with Homes & Villas by Marriott International?

How many loyalty points do members earn for booking with Homes & Villas by Marriott International?

How many elite nights do members earn for booking with Homes & Villas by Marriott International?

What Marriott Bonvoy programs are Homes & Villas reservations excluded from?

When will my loyalty points appear in my account?

Preparing For Your Trip

What are your cleaning practices during the COVID-19 pandemic?

What comes with every home?

What are the check-in and check-out times?

What if I need to change my arrival/departure time or length of stay?

If I arrive before my check-in time can I drop my bag somewhere?

What if I need a receipt for my stay?

What are house rules?

How frequently is housekeeping provided?

What if I need child-friendly items such as highchairs and travel cribs or extra towels and toiletries?

What happens if something gets damaged in the home during my stay?

Who To Contact

For questions related to a specific home or upcoming stay:

For broken or missing items during your stay:

For other questions:

Can I list my home with Homes & Villas by Marriott International?

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