Photos

The Upperhouse

North Wales, United Kingdom

5 Bedrooms
3 Bathrooms
10 Guests

The Home

This recently renovated coastal oasis combines contemporary comfort with beach-chic style for up to 10 guests. As soon as you enter this light-filled apartment, you’ll be captivated by panoramic views over the Rhosneigr Beach. Just steps from the beach, this contemporary coastal haven boasts five bedrooms, multiple living areas, a stunning kitchen equipped for culinary creativity and the ultimate garden to entertain.

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Rhosneigr
Surrounded by four beautiful beaches with soft golden sands, Anglesey’s Rhosneigr is the water-sport hub of the Island, and Property Manager are at hand to help arrange your water-sports fun. Alternatively, if you are looking for a slower paced day, meander through the quaint village and enjoy its wide range of great pubs, restaurants, cafes, and ice cream parlours. The house is handily positioned near to Rhosneigr train...

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Home Features

Enjoy the comforts of home and beyond with these distinctive features.

Air Conditioning

Heating

Bathtub

Patio/Balcony

Pets Allowed

Building Elevator

Free Parking

Concierge Services

Waterfront

Kids Amenities

Hot Tub

Fireplace

All stays include

We believe certain amenities should be standard. Every home comes outfitted with these best-in-class essentials for a worry-free stay.

24/7 Support

Professional Cleaning

High-Speed WiFi

Kitchen Essentials

Starter Kit of Bathroom Amenities

Premium Linens and Towels

Television

For digital free stays

We understand that sometimes you seek a truly unplugged experience. Our Tiny Home rentals may not include amenities like TV or Wi-Fi inside the home. Refer to the listing details for available features.

Home Details

Beds & Bath

Review bedroom arrangements to make sure each is right for you. Full and half bathrooms are shown as one total.

Room #1

1 King Bed

Room #2

1 Double Bed

Room #3

2 Single Beds

Room #4

1 King Bed

Room #5

1 Double Bed

Bathrooms

Attributes

Pets Allowed

Ocean View

Beach Access

Free Parking

Water View

Amenities

Stove

High Chair

Fireplace

Fire Extinguisher

Hot Tub

Coffee/Tea maker

Refrigerator

Dishwasher

Hair Dryer

Microwave

Heating

Dryer In Home

Iron

Smoke Alarm

Carbon Monoxide Alarm

Washer In Home

Oven

Baby Crib

Children's Books and Toys

The Neighborhood

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Things To Know

Check-in4PM

Check-out10AM

Payment & Cancellation - 90 Day Policy

Grace Period:

Guests may cancel for free provided that: (1) reservation is canceled within 48-hours of reservation confirmation, and (2) reservation was confirmed at least 11 days before scheduled arrival.

Payment Policy:

90 days or less prior to arrival: Guests pay 100% at time of reservation.
More than 90 days before arrival: Guests pay 50% at time of reservation (non-refundable), the remaining 50% will be charged 90 days prior to arrival.
For guests paying with Points or Cash & Points: 100% of payment of both Cash & Points will be deducted at time of reservation, once booking is verified within 48 hours.

Cancellation Policy:

90 days or less prior to arrival: No refund issued, unless ‘Grace Period’ applies.
More than 90 days before arrival: initial 50% payment is forfeited; the remaining 50% will not be charged.
For guests paying with points more than 90 days before arrival: 50% of points taken are forfeited; the remaining 50% will be refunded within 5-10 business days.

House rules

Property Manager Rental Agreement
Thank you for booking with Property Manager, we cannot wait to host your holiday. Now the boring bit; Booking Terms and Conditions. We have, however, tried to structure the document into relevant Sections to make this as quick and painless as possible, so you can carry on with planning your holiday!
This document outlines the Terms and Conditions of your booking, which are defined by the website or platform (such as AirBnB / Booking.com etc) that you booked with.
As such, you are only required to read and agree to the Terms and Conditions outlined in section 1 that relates to your booking. Section 2 and 3 apply to all bookings
By signing this document the guest is agreeing to follow the Terms & Conditions outlined.
The sections are listed as below:
Section 1a: Property Manager Direct Bookings, Booking.com, Vrbo & Oliver Travels
Section 1b: AirBnB Bookings
Section 1c: Marriott Homes & Villa
Section 2: House Rules
Section 3: Hot Tub Rules
Section 1a: Property Manager Bookings
1. Payments & Cancellations:
1.1. A booking is only secured once the 30% deposit is paid in full and received by Property Manager. Please note there is a 24 hour cooling off period for Property Manager to accept the booking and process the arrangements with access, cleaning and house preparation, during this time Property Manager have the right to cancel the booking.
1.2. The balance payment for your stay will be due 60 days before the arrival date.
1.3. All payments should be made online via our website or payment links and please check your payment amounts thoroughly and let us know of any discrepancies as soon as possible.
1.4. No later than 60 days before the date of your arrival, If we do not receive balance payment when due, we reserve the right to cancel the booking and release the dates, which will result in the loss of deposit.
1.5.In the event of a cancellation up to 90 days before arrival the full deposit is refundable, excluding the booking fee. This fee does not apply to some of our houses..
1.6. A cancellation request must be made in writing to hello@birchstays.com or directly on the booking platform/ guest portal.
1.7. If a booking is cancelled less than 90 days before your stay, contractually no paid monies are due to be refunded. However, we will endeavour to work with you to move your holiday or resell your dates and issue partial refunds.
1.8. A refundable damage deposit is required to be paid before your stay. This will be returned in full after your stay, pending no damage. The return of the deposit can take up to 5 working days after your stay to be processed. The amount does not limit liability, claims may be made against you should the damage exceed the deposit amount.
1.9. Should the House Rules outlined in Section 2 or the Hot Tub Rules outlined in Section 2 be breached, the deduction of the damage deposit is solely at the discretion of Property Manager to cover the costs associated with the breach. Property Manager will endeavour to minimise such costs and will only charge for their fair remedy.
1.10. Should your party numbers increase or decrease we must be informed at least 7 days before your say
1.11. Property Manager cannot be responsible for any issues preventing you and/or your guests attending the booking which are out of our control. Please refer to your travel insurance cover for any claims.
1.12. In the event that the Property becomes unavailable for any reason not covered by ‘1.13’ (Covid-19 and National Pandemic Specific Cancellation Policy) the Owner has the right to cancel your booking. We may (but are not obliged to) offer an alternative property of a similar standard in a similar location. We will not be liable for any costs associated with arranging alternative accommodation and such alternatives may be subject to the payment of additional charges if the rental value is higher. If we cannot offer a suitable alternative then we will arrange a refund from the owner. Covid-19 and National Pandemic Cancellations are covered by Clause 1.13.
1.13. Covid-19 and National Pandemic Specific Cancellation Policy For the following policy to apply you must pay your balance in line with the terms set out in section 5 (1.1, 1.2, 1.3 & 1.4). Non-payment of your rental balance by the payment due date will result in the cancellation terms being applied to your booking.
1.14. If your booking has to be cancelled because your booked Property is put under Government Restrictions and has to close and the period of closure covers your Booking, you will be offered a full refund or change of date.
1.15. If you cannot leave your primary residence because of a local or regional lockdown, but the Property is open for business, you will be able to choose new dates for your Booking as set out in 1.18.
1.16. In the event that your chosen property is open for business but you need to cancel your booking for your own reasons (which would include but is not limited to, part of the group is self-isolating, in quarantine, shielding or is sick with coronavirus, altered or cancelled flights or other disruption to travel plans) You would return to our normal cancellation policy as set out. We would be able to offer a change of date or refund on the basis that the stay is re-let. We recommend purchasing travel insurance.
1.17. If Government Restrictions are imposed that will radically alter the nature of your stay and the Rental Date is less than 3 months away, then in agreement with the Owner you would be offered to proceed as a smaller group with a discount, or a change of date subject to availability. Should you choose to proceed with your booking on the basis that a smaller group will attend than originally planned, a discount would be arranged in discussion with the Owner. The discount would not be pro-rata (by person or bedroom). It would be a reflection of the reduced cleaning and laundry costs based on less people attending. As guidance we would expect it to be between 20-30% depending on the Owner and the Property.
1.18. If choosing new dates any price increase will be paid by You, equally any reduction in price for less favourable dates, will be reimbursed to You. Dates will be in agreement with the owner and subject to availability.
1.19. We suggest purchasing Travel Insurance in relation to the clause. There are now a number of insurance policies that include cover for illness with coronavirus, self-isolation and quarantine.
1.20. Property Manager does not own the property but acts as an agent for the Owner by taking and arranging bookings for the Property through the medium of the Birch Stay’s Website or partnering websites.
1.21. Property Manager role is limited to providing the Booking Service and communicating, where necessary with the Owner on your behalf. Property Manager accepts no liability for any defect in/or the unavailability of the Property for any reason, or for any other issues concerning the letting or the Property during the Rental Period.
2. Cleaning & Fees
2.1. The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise an additional cleaning charge can be levied. Please note that the convention for UK Holiday Homes and Serviced Apartments is that guests are expected to leave the property in a similar state to which they find it (reasonable cleaning accepted).
2.2. Please note this includes not wearing outdoor shoes on carpeted areas. If carpets are dirty and require professional cleaning, this cost will be passed on to the guest.
2.3. All of our homes are strictly no smoking or no vaping indoors at any time. Should this be breached additional charges of a minimum of £250 will be charged.
3. Early Check Ins & Late Check Outs
3.1. Early check ins and late check outs can only be provided when agreed prior to your stay. If you arrive early to your stay without prior approval by Property Manager, we have the reserve the right to prevent entry until your check in time. If a guest turns up early this can prevent Property Manager from carrying out our pre-guest checks and therefore we cannot guarantee our full standard and will remove the right of cleanliness complaints.
3.2 Late check outs can only be given when pre agreed before your stay, as our cleaning team are booked in on your check out time. Property Manager reserve the right to charge additional fees if you have not checked out on time as this can have knock on effects for our cleaning time and other houses.
4. Pets & Dogs
4.1. The Guest may only bring pets that are booked in by the guest at the time of booking (or advised and invoiced shortly after the booking is made). A charge per dog, per stay (not per night) is payable, the total number of dogs allowed is at the discretion of Property Manager. We may accept more at Property Manager discretion, please contact us directly for such requests
4.2. Pets are not permitted on any beds or on any furniture in the property. If damage or extra cleaning is caused by pets, i,e, towels used on pets, the Guest will be billed for that charge. No garden or terrace is guaranteed as secure for dogs, even if described as private or enclosed.
5. Guest Responsibility
5.1. The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the guest at all times. Guests should put all furniture back to its original position or they could face a charge for it being moved back.
5.2. Guests should not leave any items at the property and, if left, the owner has the right to charge for the removal, return or disposal of those items. Property Manager Ltd will not be liable to reimburse or compensate any guest for any loss of personal possessions during, or after the period of tenancy
6. Complaints
6.1. Property Manager inspect the standard of facilities in all properties on a regular basis but cannot accept responsibility for any changes made by our providers since the last inspection, or failure by the providers to keep the property dry, clean, and in good repair or to have all the items mentioned on the website.
6.2. It is essential that you contact Property Manager during your stay (via hello@birchstays.com) with any complaints, or reasonable requests, so that Property Manager have the opportunity to help rectify your complaint and / or accommodate your request in reasonable time during your stay. We are locally based and operate extended hours to assist in such requests.
6.3. Guest complaints received after their departure will not be accepted, as the Owner and / or Property Manager were not provided the opportunity to resolve the complaint at the time or during the stay.
6.4. Property Manager cannot be held responsible for any perceived inadequacies in any of the properties. Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such, their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on the websites.
7. Disputes
7.1. No complaints can be considered unless notified during the Guests’ stay in the property and emailed hello@birchstays.com. It is the duty of Guests to minimise any loss to them and therefore it is their responsibility to inform Property Manager at the earliest possible opportunity of any problem. This at a minimum includes picture evidence before the guests rectifying any issues themselves.
7.2. Accidents, however caused during the holiday are not the liability of Property Manager. However the responsibility for the upkeep of the property and any relevant Health and Safety considerations lie with the Owner and the property maintenance provider. Again, complaints received after departure cannot be accepted as the Owner and or Property Manager have not had the opportunity to resolve the complaint at the time and during the stay.
8. Liability
8.1. The Property Manager Ltd cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by, or arising out of the property, its plumbing, gas, electrical services or exceptional weather. No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy.
8.2. The maximum liability accepted by the Property Manager Ltd will be the total cost of the holiday as paid by the guest to the Property Manager Ltd. No other expenses such as travelling costs or alternative accommodation will be accepted.
8.3. Waiver
The failure of the Owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute, and shall not be construed as a waiver of such term or right.
9. Noise Monitors, CCTV and Ring Systems
9.1. To ensure The Guests are considerate to neighbours, some of our houses have Noise monitors, CCTV, or Ring systems installed as cautionary measures to prevent anti-social behaviour. Where exterior CCTV has been installed, they do not look inside the property or at hot tubs. Where sound monitors have been installed the technology does not record or listen to sounds or conversations, it simply reports if the decibel levels exceed a set limit that will cause a disturbance. We must stress that your privacy will be respected at all times. These measures are in place to ensure we can safeguard our properties and so they can be enjoyed to their full potential.
10. Electric Vehicles
10.1. This property has access to EV Charging an additional cost may apply. Please email hello@birchstays.com to arrange access and download appropriate apps.
11. Right of Re-Entry and Right To Evict
11.1. The Owner and Agent is entitled to enter the property, without providing You with prior notice in the following circumstances:
11.2. In an emergency, to include where repairs are required to be carried out due to a report made by You or damage caused by You; or
11.3. Should you be in breach of any of these Conditions or the Agency, the Owner or the Owner’s Representative has reasonable grounds to believe that you are in breach of these Conditions and of the Contract; or
11.4. The Agency or the Owner have received reports from a third party that may lead to you being in breach of these Conditions or Contract.
11.5 The Owner or the Owner’s Representative or Agent is allowed to enter the property to inspect it (including but not limited to where you have complained about the property). In this circumstance, reasonable notice will be given first.
11.6 Should re-entry be required on the basis that you are in breach of these Conditions, no notice of re-entry is required and you may also be required to leave the Property immediately at the request of the Agency or the Owner, in which case the Rental Contract shall terminate immediately, with no compensation or liability being owed to You by either the Agency or the Owner.
11.7 Should access be required pursuant to this clause 10, You agree not to obstruct the re-entry of the Agent, the Owner and/or the Owner’s Representative (to include workmen) to the Property.
Section 1b: AirBnB Bookings
For all bookings made through AirBnB, the booking terms & conditions outlined via AirBnB take precedence and overrule the Terms & Conditions listed on Property Manager website and for direct bookings.
Please note that the House Rules outlined in Section 2, The Hot Tub Rules in Section 3 and the below Terms & Conditions still apply to your stay with Property Manager and by signing this agreement you are agreeing to such terms.
1. Cleaning & Fees
1.1. The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise an additional cleaning charge can be levied. Please note that the convention for UK Holiday Homes and Serviced Apartments is that guests are expected to leave the property in a similar state to which they find it (reasonable cleaning accepted).
1.2. Please note this includes not wearing outdoor shoes on carpeted areas. If carpets are dirty and require professional cleaning, this cost will be passed on to the guest.
1.3. All of our homes are strictly no smoking or no vaping indoors at any time. Should this be breached additional charges of £250 will be charged.
2. Pets & Dogs
2.1. The Guest may only bring pets that are booked in by the guest at the time of booking (or advised and invoiced shortly after the booking is made). A charge of £25.00 per dog, per stay (not per night) is payable, the total number of dogs allowed is at the discretion of Property Manager. We may accept more at Property Manager discretion, please contact us directly for such requests
2.2. Pets are not permitted on any beds or on any furniture in the property. If damage or extra cleaning is caused by pets, the Guest will be billed for that charge. No garden or terrace is guaranteed as secure for dogs, even if described as private or enclosed.
3. Guest Responsibility
3.1. The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the guest at all times. Guests should put all furniture etc. back to where it was at the beginning of the rental period.
3.2. Guests should not leave any items at the property and, if left, the owner has the right to charge for the removal, return or disposal of those items. Property Manager Ltd will not be liable to reimburse or compensate any guest for any loss of personal possessions during, or after the period of tenancy
4. Complaints
4.1. Property Manager inspect the standard of facilities in all properties on a regular basis but cannot accept responsibility for any changes made by our providers since the last inspection, or failure by the providers to keep the property dry, clean, and in good repair or to have all the items mentioned on the website.
4.2. It is essential that you contact Property Manager during your stay (via hello@birchstays.com) with any complaints, or reasonable requests, so that Property Manager have the opportunity to help rectify your complaint and / or accommodate your request in reasonable time during your stay. We are locally based and operate extended hours to assist in such requests.
4.3. Guest complaints received after their departure will not be accepted, as the Owner and / or Property Manager were not provided the opportunity to resolve the complaint at the time or during the stay.
4.4. Property Manager cannot be held responsible for any perceived inadequacies in any of the properties. Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such, their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on the websites.
5. Disputes
5.1. No complaints can be considered unless notified during the Guests’ stay in the property and emailed hello@birchstays.com. It is the duty of Guests to minimise any loss to them and therefore it is their responsibility to inform Property Manager at the earliest possible opportunity of any problem. This at a minimum includes picture evidence before the guests rectifying any issues themselves.
5.2. Accidents however caused during the holiday are not the liability of Property Manager. However the responsibility for the upkeep of the property and any relevant Health and Safety considerations lie with the Owner and the property maintenance provider. Again, complaints received after departure cannot be accepted as the Owner and or Property Manager have not had the opportunity to resolve the complaint at the time and during the stay.
6. Liability
6.1. The Property Manager Ltd cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by, or arising out of the property, its plumbing, gas, electrical services or exceptional weather. No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy.
6.2. The maximum liability accepted by the Property Manager Ltd will be the total cost of the holiday as paid by the guest to the Property Manager Ltd. No other expenses such as travelling costs or alternative accommodation will be accepted.
6.3. Waiver
The failure of the Owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute, and shall not be construed as a waiver of such term or right.
7. Noise Monitors, CCTV and Ring Systems
7.1. To ensure The Guests are considerate to neighbours, some of our houses have Noise monitors, CCTV, or Ring systems installed as cautionary measures to prevent anti-social behaviour. Where exterior CCTV has been installed, they do not look inside the property or at hot tubs. Where sound monitors have been installed the technology does not record or listen to sounds or conversations, it simply reports if the decibel levels exceed a set limit that will cause a disturbance. We must stress that your privacy will be respected at all times. These measures are in place to ensure we can safeguard our properties and so they can be enjoyed to their full potential.
8. Electric Vehicles
8.1. This property has access to EV Charging an additional cost may apply. Please email hello@birchstays.com to arrange access and download appropriate apps.
Section 1c: Terms and Conditions for HVMB Bookings Only (Marriott Homes & Villas)
The following Terms & Conditions only apply to bookings made via Marriott Home and Villa;
1. Grace Period:
1.1 Guests may cancel for free provided that (1) cancellation is within 48-hours of reservation and (2) reservation request was made at least 10 days before arrival
2. Payment Policy:
2.1. 90 days or less prior to arrival: Guests pay 100% at the time of reservation.
2.2. More than 90 days before arrival: Guests pay 50% at time of reservation (non-refundable), the remaining 50% will be charged 90 days prior to arrival.
2.3. For guests paying with points: 100% of payment will be deducted at the time of reservation, once booking is verified within 48 hours.
3. Cancellation Policy:
3.1. 90 days or less prior to arrival: No refunds issues, unless ‘Grace Period’ applies.
3.2. More than 90 days before arrival: initial 50% payment is forfeited; the remaining 50% will not be charged.
3.3. For guests paying with points more than 90 days before arrival: 50% of points taken are forfeited; the remaining 50% will be refunded within 5-10 business days.
3.4. A refundable damage deposit is required to be paid before your stay. This will be returned in full after your stay, pending no damage. The return of the deposit can take up to 5 working days after your stay. The amount does not limit liability, claims may be made against you should the damage exceed the deposit amount.
3.5. Should the House Rules outlined in Section 4 or the Hot Tub Rules outlined in Section 5 be breached, the deduction of the damage deposit is solely at the discretion of Property Manager to cover the costs associated with the breach. Property Manager will endeavour to minimise such costs and will only charge for their fair remedy.
3.6. Should your party numbers increase or decrease we must be informed at least 7 days before your say
3.7. Should Property Manager have to cancel your booking due to issues at the property you will be offered an alternative date or suitable alternative accommodation for your original dates.
3.8. We cannot be responsible for any issues preventing you and/or your guests attending the booking which are out of our control. Please refer to your travel insurance cover for any claims.
4. Cleaning & Fees
4.1. The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise an additional cleaning charge can be levied. Please note that the convention for UK Holiday Homes and Serviced Apartments is that guests are expected to leave the property in a similar state to which they find it (reasonable cleaning accepted).
4.2. Please note this includes not wearing outdoor shoes on carpeted areas. If carpets are dirty and require professional cleaning, this cost will be passed on to the guest.
4.3. All of our homes are strictly no smoking or no vaping indoors at any time. Should this be breached additional charges of £250 will be charged.
5. Pets & Dogs
5.1. The Guest may only bring pets that are booked in by the guest at the time of booking (or advised and invoiced shortly after the booking is made). A charge of £25.00 per dog, per stay (not per night) is payable, the total number of dogs allowed is at the discretion of Property Manager. We may accept more at Property Manager discretion, please contact us directly for such requests
5.2. Pets are not permitted on any beds or on any furniture in the property. If damage or extra cleaning is caused by pets, the Guest will be billed for that charge. No garden or terrace is guaranteed as secure for dogs, even if described as private or enclosed.
6. Guest Responsibility
6.1. The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the guest at all times. Guests should put all furniture etc. back to where it was at the beginning of the rental period.
6.2. Guests should not leave any items at the property and, if left, the owner has the right to charge for the removal, return or disposal of those items. Property Manager Ltd will not be liable to reimburse or compensate any guest for any loss of personal possessions during, or after the period of tenancy
7. Complaints
7.1. Property Manager inspect the standard of facilities in all properties on a regular basis but cannot accept responsibility for any changes made by our providers since the last inspection, or failure by the providers to keep the property dry, clean, and in good repair or to have all the items mentioned on the website.
7.2. It is essential that you contact Property Manager during your stay (via hello@birchstays.com) with any complaints, or reasonable requests, so that Property Manager have the opportunity to help rectify your complaint and / or accommodate your request in reasonable time during your stay. We are locally based and operate extended hours to assist in such requests.
7.3. Guest complaints received after their departure will not be accepted, as the Owner and / or Property Manager were not provided the opportunity to resolve the complaint at the time or during the stay.
7.4. Property Manager cannot be held responsible for any perceived inadequacies in any of the properties. Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such, their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on the websites.
8. Disputes
8.1. No complaints can be considered unless notified during the Guests’ stay in the property and emailed hello@birchstays.com. It is the duty of Guests to minimise any loss to them and therefore it is their responsibility to inform Property Manager at the earliest possible opportunity of any problem. This at a minimum includes picture evidence before the guests rectifying any issues themselves.
8.2. Accidents however caused during the holiday are not the liability of Property Manager. However the responsibility for the upkeep of the property and any relevant Health and Safety considerations lie with the Owner and the property maintenance provider. Again, complaints received after departure cannot be accepted as the Owner and or Property Manager have not had the opportunity to resolve the complaint at the time and during the stay.
9. Liability
9.1. The Property Manager Ltd cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by, or arising out of the property, its plumbing, gas, electrical services or exceptional weather. No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy.
9.2. The maximum liability accepted by the Property Manager Ltd will be the total cost of the holiday as paid by the guest to the Property Manager Ltd. No other expenses such as travelling costs or alternative accommodation will be accepted.
9.3. Waiver
The failure of the Owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute, and shall not be construed as a waiver of such term or right.
10. Noise Monitors, CCTV and Ring Systems
10.1. To ensure The Guests are considerate to neighbours, some of our houses have Noise monitors, CCTV, or Ring systems installed as cautionary measures to prevent anti-social behaviour. Where exterior CCTV has been installed, they do not look inside the property or at hot tubs. Where sound monitors have been installed the technology does not record or listen to sounds or conversations, it simply reports if the decibel levels exceed a set limit that will cause a disturbance. We must stress that your privacy will be respected at all times. These measures are in place to ensure we can safeguard our properties and so they can be enjoyed to their full potential.
11. Electric Vehicles
11.1. Electric vehicles are not to be charged from our electricity supply at any of our properties. Kindly use the Zapmap app to find the nearest public charging place to the property. Should electric vehicles be charged without prior consent. The Guest will be charged £100.
Section 2: House Rules
The following House Rules are applicable for all Property Manager Guests and do not alter depending on the website or booking platform used. Please carefully read such rules before signing. They may appear quite strict, but this is to ensure the homes are treated and maintained to the best possible standards.
1. We ask all guests to be respectful of other residents, staff and neighbours. If these rules aren’t adhered to we reserve the right to ask you to leave the premises
2. All of our properties are situated on or near to residential areas, we expect our guests to be respectful and keep the noise to an acceptable level.
3. We ask all guests to adhere to the rules regarding hot tub use which are outlined in Hot Tub Rules. There is strictly no use of hot tubs after 10pm in all Property Manager properties.
4. If the hot tub rules and guidelines are not adhered to we reserve the right to turn off, empty the tub and deem unusable for the remainder of your stay.
5. We must be notified of any extra guests before your stay, we are more than happy to have day guests at the property but would need advance notice. This is to allow Property Manager to notify the insurers and ensure H&S and Fire Risk Assessments are followed.
6. Each property has a maximum guest capacity for sleeping purposes, this must not be exceeded due to existing H&S and Fire Risk Assessment procedures.
7. Any accidents, breakages or damage to any items must be reported to management as soon as possible, at a minimum on the day of the accident and worst case before you leave.
8. We cannot be held responsible for any personal accidents or damage caused to personal property due to ignoring house rules and instructions.
9. We cannot be responsible for the return of personal belongings left during your stay.
10. We are not responsible for vehicles left on or near the premises and please park your cars in the car parking spaces provided and be considerate to any neighbours.
11. No outside caterers or suppliers are to be organised without prior consent, this is due to existing H&S and Fire Risk Assessment procedures.
12. No fireworks of any kind allowed at any of our properties, as we operate in residential and agricultural areas.
13. No events to be held at any of our properties without prior consent.
14. No equipment or outdoor/indoor structures to be used without consent.
15. Any equipment hired from Property Manager is done at your own risk. Property Manager do not take responsibility for any injuries
16. If Guests are putting up decorations, Guests must use non mark tat. If damage is caused to woodwork and paint Property Manager reserve the right to make deductions from the Security Deposit.
17. No smoking indoors at any time, any breach of this will result with a cleaning cost of minimum £250
18. We ask all guests to clean the BBQ down after use. If the BBQ is left uncleaned we reserve the right to charge a £50 fee to get this cleaned.
19. When pets are in your group, please ensure they are kept off sofas and do not sleep on the beds.
20. Upon check out please can you follow the below few requests on check out;
20.1 - Fill and put on dishwasher(s)
20.2 - Take all rubbish out and please use the appropriate recycling bins provided
20.3 - Please close all windows, lock all doors and return the key to the key box (where appropriate)
20.4 - If any furniture has been moved, please return it to its original positioning
21. Please bring in all garden cushions if there is poor weather
22. Following your booking confirmation you will receive a link to your house Welcome Guide. Within this document there are some further helpful instructions, manuals and rules regarding the property and their amenities. Please take the time to review and make yourself, and your fellow guests acquainted with such rules.
23. Failure to follow the rules during your stay will result in the loss of part or all of your damage deposit.
24. We encourage all of our guests to invest in travel insurance before your stay, this will cover you in case of any issues meaning you are not able to attend your booking and cancellation is not possible. Property Manager we cannot be responsible for any guests unable to attend our properties due to issues out of our control.
Section 3: Hot Tub Rules
Please ensure all guests follow the below rules when using the hot tub, as Property Manager accept no responsibility for any reactions or illness you might experience following the use of our hot tub:
Hot Tub Rules
1. All guests must shower each time before using the hot tub and to ensure all make up, fake tan and sunscreen is removed.
2. Extreme caution must be exercised to prevent unauthorised access by children. The hot tub cover must remain closed at all times unless a responsible adult is present.
3. No one under 12 is permitted in the tub. Children’s skin is delicate and can be particularly susceptible to skin complaints following hot tub use.
4. Remind everyone that wet surfaces can be very slippery. Make sure everyone takes care entering and leaving the tub.
5. Under no circumstances remove the operating panel on the tub.
6. Do not remove suction fittings (filter standpipes) located in the filter compartment.
7. Do not jump into the hot tub.
8. People with infectious diseases should not use the tub.
9. Keep all loose articles of clothing or hanging jewelry away from rotating jets and other moving components.
10. Do not take any glass or glass bottles into the hot tub, please use plastic cups.
11. No pets in the hot tub
12. The signatory is responsible for making sure that all members of their party are aware of, and strictly adhere to the guidelines.
13. Hot tubs are always emptied, cleaned and refilled with fresh water between bookings. Please note that a member of staff may visit during your stay to check the water and balance chemicals as necessary.
14. It is vital that the spa stays clean for your own safety. Dirty water can result in the water balance changing which seriously diminishes the effectiveness of the sanitising chemicals. This in turn can lead to nasty microbiological bacteria multiplying rapidly causing a number of serious hazards to the user's health. Over-use of the hot tub and prolonged use by individuals can lead to skin irritation and rashes.
15. If the hot tub is overused and the water becomes dirty, we will need to drain down, sanitise, and refill it. Guests should be aware that failure to maintain a clean hot tub may lead to it being put out of use during your stay. The hot tub must not be used unless the water is completely clean and clear.
16. It is very important that the Hot tub is never switched off at the mains switch (even if you are not using it). There may be an extra charge deducted from your damage deposit if the tub is switched off during your stay.
17. There may be a floating Chemical Sanitising Dispenser in the hot tub. It is vital that this is left in the hot tub when the tub is not in use.

Property ID:D-40337413

From

406

GBP/night